Account Follow-Up Representative II

Harris Computer

. Review and resolve outstanding insurance balances on hospital patient accounts .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance claims resolution, revenue cycle processes, and healthcare reimbursement methodologies while maintaining compliance with HIPAA regulations. Proficient in utilizing Microsoft Office tools and effectively communicating with internal teams and external payors.

Highest-signal resume keywords

Insurance Claims ResolutionRevenue Cycle ProcessesHealthcare Reimbursement MethodologiesMicrosoft Office ProficiencyCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Follow-Up ProcessesArithmetic ComputationsDemographic Information GatheringClaims AnalysisAccount Reconciliation

Soft Skills

Excellent CommunicationDetail OrientedOrganizedResourcefulnessAbility to Multi-Task

Tools & Technologies

Telephone SystemsMicrosoft TeamsMEDHOST Quality Management System

Industry Keywords

HIPAA ComplianceProtected Health Information (PHI)Accounts Receivable ManagementPayor DenialsHealthcare Regulations

About the role

Key responsibilities & impact

Review and resolve outstanding insurance balances on hospital patient accounts
Learn and work across multiple hospital systems
Research and analyze basic to complex outstanding insurance claims
Follow up on outstanding accounts, verify claim payment status, rebill insurance, correct financial class, and document resolution steps
Work an average of 40–50 accounts per workday for assigned payors
Work assigned payor denials and zero-pay reports within 24 hours
Gather demographic, clinical, medical record, authorization, and insurance information needed to pay claims
Analyze and communicate denial, variance, and payor issues with internal teams and departments
Prepare less complex claims for reconsiderations and appeals
Assist leadership in managing assigned accounts receivable and resolving balances at 90 days post-discharge
Work with third-party payors to resolve outstanding balances
Deliver education and training to new hires and assist less experienced representatives
Research patient accounts and route them through appropriate workflows
Review and recommend account adjustments according to payor, company, and client guidelines
Complete projects assigned by team lead or manager
Partner with teams and departments to resolve project issues, concerns, and workflows
Maintain MEDHOST Quality Management System effectiveness and implementation
Attend role-based education courses and complete special projects
Accurately submit worked time by departmental deadlines
Maintain knowledge of insurance payors and collection regulations
Attend training classes, team meetings, and departmental meetings
Respond promptly to emails, telephone calls, voicemails, Microsoft Teams messages, and correspondence
Adhere to HIPAA Privacy and Security requirements
Perform duties in accordance with company policies and procedures

Requirements

What you’ll need

High School or equivalent diploma required
3+ years’ experience in related medical field
Knowledge of revenue cycle processes impacting insurance reimbursements
Knowledge of insurance follow-up processes and healthcare reimbursement methodologies
Proficiency with telephone systems for outbound/inbound calls
Ability to access protected health information (PHI) in accordance with departmental assignments and guidelines
Skilled in making accurate arithmetic computations
Excellent communication, good judgment, tact, initiative, and resourcefulness
Detail oriented, organized, and able to multi-task
Ability to concentrate for long periods of time
Ability to work individually and/or as part of a team
Ability to learn new systems quickly and develop proficient operating skills within a reasonably short timeframe
Ability to understand oral and written directives
Ability to follow directions and perform work independently according to department standards
Microsoft Office proficiency, including Word, Excel, and PowerPoint
Customer service oriented
High Speed Internet access with minimum 300 Mbps download speed and unlimited data
Smartphone for Multi Factor Authentication (MFA) application

Benefits

Comp & perks

Plenty of opportunities to grow your career
Comprehensive medical, dental, and vision benefits
3 weeks of vacation plus 5 personal days to recharge
Employee stock ownership
RRSP program
401k + matching
A chance to give back through community involvement
Flexible work arrangements to suit your lifestyle
Casual work environment
Comprehensive benefit package
Opportunity to learn
Award-winning culture