Account Follow Up Representative II

Harris Computer

. Review and resolve outstanding insurance balances on hospital patient accounts .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing hospital patient accounts, including resolving outstanding insurance balances and analyzing denial trends. Proficient in revenue cycle processes and compliance with HIPAA regulations while delivering effective communication and customer service.

Highest-signal resume keywords

Insurance Follow-Up ProcessesRevenue Cycle ManagementHIPAA ComplianceMicrosoft Office ProficiencyCustomer Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Claims ProcessingData AnalysisArithmetic ComputationAccount ReconciliationMedical Record Research

Soft Skills

Excellent CommunicationDetail OrientedOrganizational SkillsMultitasking AbilityResourcefulness

Tools & Technologies

MEDHOST Quality Management SystemTelephone SystemsMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Healthcare Reimbursement MethodologiesInsurance PayorsAccounts Receivable ManagementProtected Health Information (PHI)Regulatory Requirements

About the role

Key responsibilities & impact

Review and resolve outstanding insurance balances on hospital patient accounts
Learn multiple hospital systems and conduct research analysis
Work basic to complex outstanding insurance claims
Work closely with third-party payors to resolve unpaid claims
Follow up on outstanding hospital patient accounts and verify claim payment status
Rebill patient insurance, correct financial class, and document resolution steps
Work an average of 40–50 accounts per workday
Process assigned payor denials and zero-pay reports within 24 hours
Gather demographic, clinical, medical-record, authorization, and insurance information
Analyze and communicate denial/variance trends and payor issues
Prepare less complex claims for reconsiderations and appeals
Assist leadership in managing assigned accounts receivable and resolving balances within 90 days post-discharge
Deliver education and training for new hires and assist less experienced representatives
Research patient accounts and route them through appropriate workflows
Review and recommend account adjustments according to guidelines
Complete projects assigned by team leads or managers
Collaborate with internal teams and departments on project issues and workflows
Maintain MEDHOST Quality Management System effectiveness and meet regulatory requirements
Attend role-based education courses, meetings, and training
Respond to emails, calls, voicemails, Microsoft Teams messages, and correspondence
Accurately submit worked time by departmental deadlines
Maintain knowledge of insurance payors and collection regulations
Adhere to HIPAA privacy and security requirements
Perform other duties as assigned

Requirements

What you’ll need

High School or equivalent diploma required
3+ years’ experience in related medical field
Knowledge of revenue cycle processes impacting insurance reimbursements
Knowledge of insurance follow-up processes and fundamental healthcare reimbursement methodologies
Proficiency with telephone systems for outbound/inbound calls
Ability to access protected health information (PHI) according to guidelines
Skilled in accurate arithmetic computations
Excellent communication, good judgment, tact, initiative, and resourcefulness
Detail oriented, organized, and able to multitask
Ability to concentrate for long periods of time
Ability to work independently and/or as part of a team
Ability to learn new systems quickly
Sufficient in Microsoft Office applications, including Word, Excel, and PowerPoint
Customer Service oriented
High Speed Internet access with minimum 300 Mbps download speed and unlimited data
Smart phone for Multi Factor Authentication (MFA) application
Ability to follow HIPAA Privacy and Security requirements

Benefits

Comp & perks

Plenty of opportunities to grow your career
Comprehensive medical, dental, and vision benefits
3 weeks of vacation plus 5 personal days to recharge
Employee stock ownership
RRSP program
401k + matching
A chance to give back through community involvement
Flexible work arrangements to suit your lifestyle
Casual work environment
Comprehensive benefit package
Opportunity to learn
Award-winning culture