Account Manager

Harris Computer

. Ensure a seamless transition from implementation to ongoing account management .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on managing complex customer relationships and driving software adoption. Proficient in utilizing CRM systems and analytical tools to enhance customer engagement and monitor account health.

Highest-signal resume keywords

Account ManagementCustomer SuccessCRM ProficiencyAnalytical MindsetExperience in SaaS

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account PlanningRenewal ForecastingCustomer Lifecycle ManagementData AnalysisQBR Delivery

Soft Skills

Strong Communication SkillsOrganizational SkillsRelationship Building

Tools & Technologies

SalesforceAI Tools

Certifications & Qualifications

U.S. Government Security Clearance

Industry Keywords

SaaSPublic SectorRegulated IndustriesCompliance FrameworksITARFedRAMPNIST Standards

About the role

Key responsibilities & impact

Ensure a seamless transition from implementation to ongoing account management
Drive effective software adoption and realization of customer outcomes
Collaborate with Implementation, Training, and Support teams to ensure customer readiness and success
Build and maintain trusted relationships with key customer stakeholders, including executive sponsors
Lead Quarterly Business Reviews, strategic planning sessions, and regular check-ins
Understand customer goals, challenges, and long-term strategies
Partner with customers on AI workflow use cases and coordinate internal support
Own renewal strategy, forecasting, and customer communications
Monitor customer health indicators and proactively mitigate churn risks
Collaborate with Sales and Finance on pricing, contract renewals, and billing alignment
Identify and advance upsell and cross-sell opportunities
Analyze usage data and customer feedback to uncover growth potential
Develop and maintain strategic account plans
Provide forecasts and regular reporting on account health, renewal likelihood, and expansion pipeline
Present account insights to internal stakeholders
Navigate compliance requirements and government procurement processes for regulated clients
Share product updates and customer feedback with Product and Delivery teams
Serve as the primary point of contact for escalations and complex issues
Coordinate resolution efforts across Support, Delivery, and Product teams
Maintain accurate CRM documentation and account records
Improve account management practices, customer engagement processes, and tools
Leverage AI tools for account research, reporting, and customer follow-up
Share insights and lessons learned across the Account Management team

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
5+ years of experience in Account Management, Customer Success, or a similar client-facing role
Proven ability to manage complex customer relationships, including executive-level engagement
Strong organizational and communication skills; able to manage multiple accounts and priorities
Experience working cross-functionally with Sales, Product, Support, and Delivery teams
Proficiency with CRM systems (e.g., Salesforce) and account planning tools
Analytical mindset with ability to interpret usage data and customer health metrics
Experience delivering QBRs and structured customer reviews
Experience in SaaS, public sector, or regulated industries (e.g., defense, national security, government)
Familiarity with compliance frameworks such as ITAR, FedRAMP, or NIST standards
Background in renewal forecasting, expansion strategy, or customer lifecycle management
Eligibility for U.S. government security clearance (active clearance is a strong plus)
Experience supporting clients with sensitive or classified operations