Account Manager

Harris Computer

. Ensure seamless transition from implementation to ongoing account management .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $125,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success, with a strong focus on relationship building, strategic planning, and data analysis to drive customer outcomes and software adoption. Proficient in managing complex customer relationships and navigating compliance requirements in regulated industries.

Highest-signal resume keywords

Account ManagementCustomer SuccessCRM ProficiencyAnalytical MindsetRegulated Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRenewal ForecastingData AnalysisCustomer Health MetricsSaaS ExperienceQBR DeliveryCustomer Lifecycle ManagementUpsell and Cross-Sell StrategyCompliance NavigationAI Workflow Advisory

Soft Skills

Organizational SkillsCommunication SkillsRelationship BuildingCross-Functional CollaborationProblem-Solving

Tools & Technologies

SalesforceCRM SystemsAccount Planning ToolsAI Tools

Certifications & Qualifications

U.S. Government Security Clearance

Industry Keywords

Public SectorITARFedRAMPNIST Standards

About the role

Key responsibilities & impact

Ensure seamless transition from implementation to ongoing account management
Drive software adoption and customer outcomes
Collaborate with Implementation, Training, and Support teams on customer readiness and success
Build and maintain relationships with customer stakeholders, including executive sponsors
Lead Quarterly Business Reviews, strategic planning sessions, and regular check-ins
Understand customer goals, challenges, and long-term strategies
Advise customers on AI use in workflows and coordinate internal support
Own renewal strategy, forecasting, and customer communications
Monitor customer health and mitigate churn risks
Collaborate with Sales and Finance on pricing, contract renewals, and billing
Identify and advance upsell and cross-sell opportunities
Analyze usage data and customer feedback for growth opportunities
Develop and maintain strategic account plans
Provide forecasts and reporting on account health, renewals, and expansion pipeline
Present account insights to internal stakeholders
Navigate compliance requirements and government procurement processes for regulated clients
Share product updates and customer feedback with Product and Delivery teams
Serve as primary contact for escalations and coordinate issue resolution
Maintain accurate CRM documentation and account records
Improve account management practices, customer engagement processes, and tools
Leverage AI tools for account research, reporting, and customer follow-up
Share insights across the Account Management team

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
5+ years of experience in Account Management, Customer Success, or a similar client-facing role
Proven ability to manage complex customer relationships, including executive-level engagement
Strong organizational and communication skills; able to manage multiple accounts and priorities
Experience working cross-functionally with Sales, Product, Support, and Delivery teams
Proficiency with CRM systems (e.g., Salesforce) and account planning tools
Analytical mindset with ability to interpret usage data and customer health metrics
Experience delivering QBRs and structured customer reviews
Experience in SaaS, public sector, or regulated industries (preferred)
Familiarity with ITAR, FedRAMP, or NIST standards (preferred)
Background in renewal forecasting, expansion strategy, or customer lifecycle management (preferred)
Eligibility for U.S. government security clearance; active clearance is a strong plus (preferred)
Experience supporting clients with sensitive or classified operations (preferred)