AI Operations Specialist

Harris Computer

. Drive Support transformation and continuous improvement by evaluating processes, pain points, and inefficiencies .

Posted 10/7/2026full-timeRemote • United States, CanadaMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in AI tools and technologies, focusing on process improvement and customer support efficiency. Capable of analyzing support metrics and implementing AI-driven solutions to enhance customer experience and operational effectiveness.

Highest-signal resume keywords

Generative AI ExperienceProcess ImprovementCustomer Support AnalysisAI Tool DevelopmentStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business AnalysisTechnical SupportAI WorkflowsSQLAPIsAutomationPrompt DesignKnowledge GroundingSupport Data AnalysisChange Management

Soft Skills

Strong Customer-Service MindsetWritten CommunicationVerbal CommunicationOrganizationProject Management

Tools & Technologies

AI PlatformsEnterprise SoftwareERP SystemsCISUtility Technology

Industry Keywords

Customer OperationsSupport MetricsTicket ReductionResolution TimeContinuous Improvement

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Drive Support transformation and continuous improvement by evaluating processes, pain points, and inefficiencies
Gather and analyze feedback from customers, Support teams, leadership, and stakeholders
Examine ticket trends, customer interactions, support metrics, and recurring issues
Identify opportunities to use AI, automation, and emerging technologies to improve Support processes
Design, configure, test, deploy, and continuously improve AI tools for employees and customers
Serve as a subject matter expert and escalation resource for AI-related tools and capabilities
Monitor AI performance, accuracy, adoption, customer feedback, and business impact
Develop and maintain prompts, workflows, knowledge sources, test scenarios, documentation, and operational standards
Coordinate AI and Support improvement initiatives from discovery through measurement
Partner with Product and R&D to ensure AI capabilities are supportable and operationally ready
Develop training, troubleshooting procedures, knowledge articles, and best practices for Support teams
Champion responsible AI adoption throughout Customer Operations
Establish success measurements for efficiency, adoption, customer satisfaction, ticket reduction, resolution time, and employee experience
Help define the processes and operating model for a future AI Support/Operations function
Work closely with Support leadership, analysts, customers, Product, R&D, and cross-functional teams
Travel as needed, approximately 25%

Requirements

What you’ll need

3+ years of experience in customer support, business analysis, process improvement, technical support, or a related role
Equivalent education and experience will also be considered
Strong analytical and investigative skills
Experience evaluating business processes and helping drive improvements from idea through implementation
Experience with or strong working knowledge of generative AI and AI-assisted tools
Strong technical aptitude and ability to quickly learn new AI platforms, applications, and technologies
Strong customer-service mindset
Ability to work independently while collaborating effectively across Support, Product, R&D, and other teams
Strong written and verbal communication, organization, and project-management skills
Commitment to continuous learning, experimentation, documentation, and responsible use of AI
Current, valid passport
Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean
Preferred/standout experience with AI agents, chatbots, copilots, automation, prompt design, AI workflows, knowledge grounding, AI testing, support data analysis, APIs, SQL, integrations, scripting, business requirements, user stories, testing, change management, enterprise software, ERP, CIS, utility technology, or the utility industry

Benefits

Comp & perks

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work