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Call Coordinator
Harris Computer. Answer incoming customer calls promptly and professionally during business hours (8–5 EST) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional communication skills in both spoken and written English, with a strong focus on customer service and accurate data entry. Proficient in using ticketing systems to manage customer inquiries and ensure timely follow-up.
Highest-signal resume keywords
Impeccable Spoken And Written EnglishAttention To DetailCustomer Service ExperienceTeamSupport ProficiencyCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryTicket CreationIssue EscalationProduct KnowledgeCall Management
Soft Skills
PatienceComposureReliabilityPunctuality
Tools & Technologies
TeamSupportZendeskFreshdeskServiceNow
Industry Keywords
Customer ServiceHelp DeskCall CenterGovernment CustomersMunicipality Customers
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Answer incoming customer calls promptly and professionally during business hours (8–5 EST)
- Identify the customer, product, and nature of the request
- Create clear, complete, and correctly categorized tickets in TeamSupport for every call
- Route tickets to the appropriate product or support team
- Provide accurate information on next steps and expected follow-up
- Keep call and ticket records up to date and consistent
- Escalate urgent or high-priority issues according to set procedures
- Serve as the first point of contact for customers across all Aurora product lines
Requirements
What you’ll need- Impeccable spoken and written English: clear, professional, and grammatically precise
- Excellent phone manner, with patience and composure when callers are frustrated
- Strong attention to detail and accurate data entry
- Ability to learn several product lines at a high level and route requests correctly
- Reliability and punctuality; must be available for the full 8 AM–5 PM Eastern shift
- Comfort working in ticketing or CRM systems
- Experience with TeamSupport or a similar ticketing tool (Zendesk, Freshdesk, ServiceNow) (nice to have)
- Previous call center, help desk, or customer service experience (nice to have)
- Familiarity with software, government, or municipality customers (nice to have)