Consulting Manager

Harris Computer

. Lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization .

Posted 10/9/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex Cayenta CIS software implementations and managing professional services engagements, with a strong focus on project management, client relationship building, and team mentorship. Proficient in utilizing Agile and Waterfall methodologies while ensuring project health and budget management.

Highest-signal resume keywords

Cayenta CIS ImplementationProject ManagementClient Relationship ManagementAgile MethodologyBudget Forecasting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CIS ConfigurationIntegration DesignData ConversionProject P&L ManagementConsultant UtilizationContract Scope ControlUtility Customer-to-Cash LifecycleProfessional Services Efficiency

Soft Skills

Outstanding Communication SkillsInterpersonal SkillsTeam MentorshipExecutive Client Management

Tools & Technologies

JiraCayStone/SpiraTestServiceNowPower BIExcel

Certifications & Qualifications

Current Valid Passport

Industry Keywords

Utility Software ImplementationsMunicipal Software ImplementationsPublic Sector ImplementationProfessional Services

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead Cayenta CIS software implementation and professional services engagements from inception through go-live and stabilization
Manage and mentor Application Consultants and project resources across consulting tiers
Provide solution oversight across concurrent Cayenta CIS implementations
Allocate and balance consulting resources across client engagements
Monitor team performance, utilization, billability, ticket and incident trends, and report to senior management
Drive standard delivery frameworks, fit-to-standard configuration, industry templates, and training-first adoption
Lead complex or greenfield CIS solutions, custom modifications, new utility types, regulatory environments, and first-time integrations
Review CIS configuration, integration design, and data conversion approaches
Improve Cayenta’s implementation methodology, documentation, and staff training
Lead client workshops and gather configuration or customization requirements
Partner with Project Managers and other departments on sales-to-services handoffs and post-go-live transitions
Conduct post-implementation retrospectives and coordinate handoffs to Customer Support
Establish, track, and manage project budgets, cost estimates, and allocations
Monitor project health, milestones, go-lives, variances, and Estimate to Complete reporting with Finance
Manage client relationships, executive communications, steering committee updates, delivery risks, mitigation plans, change control, and escalations
Plan and deliver internal consultant training and Harris user conference sessions
Champion AI-assisted tools for statements of work, status reports, test documentation, meeting summaries, and variance analysis
Develop best practices, standards, and processes for professional services efficiency

Requirements

What you’ll need

5+ years of experience in a professional services or consulting role, ideally within utility/municipal software implementations
4+ years of experience in a senior/managing consultant role, with a track record across 4 or more complex CIS implementation projects or 20+ successful upgrades; or 2+ years of formal leadership experience for candidates coming from a people-management track
Proven track record of successfully managing multiple concurrent software implementation projects for utility or municipal clients
Working knowledge of the utility customer-to-cash lifecycle and/or public sector implementation environments
Demonstrated capability in managing project P&L, budget forecasting, consultant utilization, and contract scope control
Practical knowledge of Agile, Waterfall, or hybrid software implementation methodologies
Experience with PSA/project and test management tools, including Jira, CayStone/SpiraTest, ServiceNow, Power BI, and Excel
Outstanding written and verbal communication and interpersonal skills
Ability to manage executive client relationships and cross-functional teams
Ability to build and maintain strong client relationships
Current, valid passport
Legally eligible to travel internationally, including required visa exemption or travel visas for Canada, the United States, and the Caribbean

Benefits

Comp & perks

3 weeks’ vacation
5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work