Corporate Programs Manager

Harris Computer

. Develop and lead Altera's enterprise Voice of the Client strategy .

Posted 9/18/2026full-timeRemote • Arizona • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and leading client experience strategies, including the management of Net Promoter Score programs and client satisfaction frameworks. Proven ability to analyze client feedback and market dynamics to drive organizational change and improve client outcomes.

Highest-signal resume keywords

Client Experience Strategy DevelopmentNet Promoter Score ManagementCross-Functional Initiative ManagementAnalytical Reporting and InsightsExecutive Communication and Presentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Engagement InitiativesClient Satisfaction MethodologiesVoice of the Client ProgramsClient Journey ManagementData Analysis and Business RecommendationsExecutive Dashboard DevelopmentProgram ManagementChange Management

Soft Skills

Excellent Communication SkillsPresentation SkillsFacilitation SkillsRelationship ManagementInfluencing Organizational Change

Tools & Technologies

Client Experience PlatformsCRM SystemsSurvey ToolsBusiness Intelligence Solutions

Industry Keywords

Healthcare TechnologySaaSEnterprise SoftwareGartnerKLASClient Advocacy Programs

About the role

Key responsibilities & impact

Develop and lead Altera's enterprise Voice of the Client strategy
Own and administer the Net Promoter Score program, including survey design, analysis, reporting, and action planning
Establish client satisfaction measurement frameworks and benchmarks
Identify client experience trends and emerging risks affecting retention, loyalty, advocacy, and growth
Translate client feedback into actionable recommendations for executive leadership
Partner with Client Success, Marketing, Product, Services, and Sales leaders to improve client outcomes
Develop executive reporting on client sentiment and experience trends
Lead planning, execution, and ongoing management of the Client Leadership Council program
Coordinate executive participation and communication with client council members
Facilitate discussions and track action items and commitments
Lead client insight initiatives, including NPS, Client Leadership Council, satisfaction programs, MID Interviews, Post-Activation Interviews, advisory programs, and strategic feedback initiatives
Develop repeatable processes for collecting, analyzing, and communicating client feedback
Monitor client sentiment across key client segments and integrate feedback into organizational decision-making
Develop and maintain client segmentation strategies
Coordinate Gartner-related client engagement and research participation programs
Analyze client feedback, market research, industry benchmarks, and client profiles
Develop executive-level insights on client needs, market dynamics, and competitive positioning
Provide recommendations to improve engagement, retention, expansion, and go-to-market effectiveness
Serve as strategic partner to Client Success, Marketing, and Sales vice presidents
Facilitate cross-functional alignment and organizational accountability
Establish governance frameworks, objectives, success measures, milestones, and reporting requirements
Develop executive dashboards and scorecards tracking NPS, satisfaction, advocacy, engagement, program outcomes, and retention indicators
Prepare executive presentations, reports, dashboards, and business reviews
Present trends and recommendations to senior leadership
Communicate client insight narratives and actionable recommendations across the organization

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Healthcare Administration, Communications, Analytics, or related fields
8+ years of progressive leadership experience in client experience, client success, strategic programs, marketing, business operations, client insights, or related disciplines
Demonstrated experience leading enterprise-wide client engagement or client experience initiatives
Experience working with executive leaders and senior stakeholders
Strong understanding of NPS, client satisfaction methodologies, Voice of the Client programs, and client journey management
Experience managing cross-functional initiatives in a matrixed organization
Strong analytical and reporting capabilities with the ability to translate data into business recommendations
Excellent communication, presentation, facilitation, and relationship management skills
Proven ability to influence organizational change and drive accountability without direct authority
Preferred: experience in healthcare, healthcare technology, SaaS, or enterprise software environments
Preferred: experience managing executive client councils, advisory boards, or client advocacy programs
Preferred: experience with client experience platforms, CRM systems, survey tools, and business intelligence solutions
Preferred: familiarity with Gartner, KLAS, and other healthcare technology industry benchmarking programs
Preferred: experience developing executive dashboards and client health reporting frameworks
Preferred: program management, change management, or related disciplines
Preferred: experience leading Voice of the Client or Client Success transformation initiatives

Benefits

Comp & perks

Flexible (Remote or Office-Based) location arrangement
Travel requirement: up to 35–50%