Customer Service Advisor

Harris Computer

. Resolve customer inquiries and provide personalized support .

Posted 9/29/2026full-timeÉtampes • FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SQL Server configuration and application support, with a strong commitment to customer service and effective communication skills. Capable of contributing to software development projects and maintaining a knowledge base for best practices.

Highest-signal resume keywords

SQL Server ProficiencyApplication Support ExperienceCustomer Service CommitmentInterpersonal SkillsBusiness Administration Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQL ServerApplication SupportSoftware DevelopmentBusiness Management Software ConfigurationERP Systems Knowledge

Soft Skills

Interpersonal SkillsStrong Summarization SkillsIndependent Work AbilityEffective Communication

Tools & Technologies

CRM ToolsRemote Access ToolsKnowledge BaseCustomer Portal

Industry Keywords

Business ITInformation SystemsAccountingCustomer InquiriesGX Updates

Tech Stack

Tools & technologies

ERPMS SQL ServerSQL

About the role

Key responsibilities & impact

Resolve customer inquiries and provide personalized support
Advise and guide customers on using and configuring the Everwin GX business management software
Configure the software in MS SQL Server to ensure optimal performance
Support consultants on their projects
Participate in occasional development assignments
Contribute to the knowledge base with best practices, tips, and procedures
Monitor GX updates
Use CRM tools, remote access tools, the knowledge base, and the customer portal

Requirements

What you’ll need

Bachelor’s degree or equivalent (two- to three-year post-secondary qualification) in business IT or information systems
Initial experience in application support or software development
Proficiency in SQL Server
Knowledge of business administration, accounting, or ERP systems is an asset
Excellent interpersonal skills
Comfortable communicating by phone
Strong summarization skills and ability to work independently
Genuine commitment to customer service

Benefits

Comp & perks

Comprehensive training upon joining
Friendly working environment: sporting events, internal competitions, a birthday gift, and complimentary coffee and tea at the office
Health insurance
Meal voucher card
RTT days (approximately 10 days per year)
Works council benefits (participation in sporting activities, gift vouchers, etc.)
Partial remote work possible