Customer Success Lead

Harris Computer

. Responsible for developing a customer segment, taking customer health, customer satisfaction, and commercial development into account .

Posted 11/3/2026full-timeRoggentin • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing customer relationships and driving customer success through data-driven insights and proactive engagement. Possesses strong leadership and communication skills to collaborate effectively across teams and represent customer perspectives.

Highest-signal resume keywords

Customer Success ManagementP&L ResponsibilityLeadership SkillsSaaS ExperienceKnowledge of Energy and Water Industries

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisCustomer Health MetricsAdoption StrategiesOnboarding ProcessesQuarterly Business Reviews

Soft Skills

Strong Communication SkillsCollaborationSelf-MotivationReliabilityAbility to Inspire

Industry Keywords

Market DynamicsRegulatory FrameworksNetwork OperatorsIntegrated Utility CompaniesCustomer Engagement

About the role

Key responsibilities & impact

Responsible for developing a customer segment, taking customer health, customer satisfaction, and commercial development into account
Key point of contact for customers across a range of topics and areas
Build a data-driven view of usage, adoption, and customer history
Identify customer needs, opportunities, and risks at an early stage and act proactively
Develop customer opportunities and open doors for Sales
Organize collaboration among the segment team, assigned colleagues, and cross-functional resources
Support the prioritization of tasks and capacity, and communicate changes transparently
Translate customer and market requirements into input for Product Management and Professional Services
Represent the customer perspective within the organization
Develop appropriate customer engagement approaches and help shape quality standards, processes, and priorities
Drive a proactive, data-driven Customer Success organization

Requirements

What you’ll need

Enjoy building and developing long-term customer relationships
Experience with P&L or results responsibility for a dedicated customer, business, or comparable area of responsibility
Leadership skills and the ability to inspire people to work toward shared goals, even without direct managerial authority
Confidently balance and prioritize different interests
Strong communication skills and proven ability to collaborate effectively with Sales, Product Management, and Professional Services
Knowledge of the energy and/or water industries
Understanding of market dynamics, regulatory frameworks, and the challenges faced by network operators, suppliers, or integrated utility companies
Self-motivated, reliable, and committed to end-to-end ownership
Experience in SaaS and Customer Success, as well as knowledge of NRR, churn, customer health, adoption, and onboarding, is an advantage but not a prerequisite
Experience conducting strategic customer meetings, such as Quarterly Business Reviews, is an advantage
Experience with lateral leadership is an advantage
Affinity for AI and interest in AI opportunities is an advantage

Benefits

Comp & perks

Flexible working hours
Option to work remotely
30 days of paid vacation per year
Additional paid leave on December 24 and 31
Bike leasing program
Mental health support program
Monthly employee savings benefits after the probationary period
Professional and personal development through training opportunities
Employee discounts
€50 monthly voucher provided as a non-cash benefit through Probonio