Customer Support Analyst

Harris Computer

. Manage and investigate customer support tickets .

Posted 9/15/2026full-timeRemote • CanadaMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting application issues across web, API, and server environments, with a strong focus on customer support and communication. Proficient in analyzing technical issues and collaborating with engineering teams to drive product improvements in the utility industry.

Highest-signal resume keywords

Java Application SupportNET Application SupportUtility Industry ExperienceAnalytical Problem SolvingClient Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingApplication SupportDatabase Query AnalysisConfiguration AnalysisLog Analysis

Soft Skills

Excellent CommunicationAnalytical AbilitiesProblem Solving

Tools & Technologies

AI-Enabled TechnologiesChat-Based AI AssistantsTicketing Systems

Certifications & Qualifications

Valid Passport

Industry Keywords

Enterprise Web ApplicationsCustomer SupportTechnical Issue InvestigationCompliance Standards

Tech Stack

Tools & technologies

Java.NET

About the role

Key responsibilities & impact

Manage and investigate customer support tickets
Ensure timely customer responses and updates
Troubleshoot application issues across web, API, and server environments
Analyze configurations, logs, database queries, and code to identify root causes
Track issues through resolution or escalation
Deliver application support for NorthStar web platforms as the primary liaison between clients and internal engineering teams
Document root causes, troubleshooting steps, and resolutions in the client tracking system
Contribute to internal knowledge base documentation and best practices
Collaborate with engineering and product teams to escalate defects and reproduce technical issues
Support long-term product improvements
Communicate with customers through chat and ticketing systems

Requirements

What you’ll need

Experience supporting or developing enterprise web applications in Java or .NET environments
Must have utility industry experience
Strong analytical and problem solving abilities
Ability to investigate technical issues across multiple system layers
Excellent communication skills
Ability to work directly with clients while translating technical findings clearly
Must consistently work Monday through Friday, 11:00 a.m. to 8:00 p.m. Eastern Time
Must hold a current, valid passport
Must be legally eligible to travel internationally, including required visa eligibility for Canada, the United States, and the Caribbean
Comfortable using AI-enabled technologies, including copilots, chat-based AI assistants, and automation tools
Appropriate judgment, security, and compliance standards when using AI tools

Benefits

Comp & perks

3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work
Travel required as needed, approximately 10%