Expert Systems Engineer

Harris Computer

. Lead complex Citrix logon performance investigations across all logon phases .

Posted 10/5/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Citrix Virtual Apps and Desktops, focusing on logon performance optimization, GPO configuration, and advanced troubleshooting. Proficient in using analytical tools to drive systemic improvements and mentor engineering teams.

Highest-signal resume keywords

Citrix Virtual Apps And DesktopsWindows Group Policy (GPO)WiresharkCitrix DirectorPowerShell And Python Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Citrix Logon ProcessPerformance TuningAdvanced TroubleshootingData AnalysisGPO OptimizationFSLogixAzure InfrastructureProxy/WPADAI ToolsEvent Log Analysis

Soft Skills

Analytical SkillsMentoringDocumentation

Tools & Technologies

Power BILogic MonitorAzure Log AnalyticsOptimus/OptimistDBCitrix StoreFrontCitrix Workspace App

Certifications & Qualifications

CCE-V Certification

Industry Keywords

Healthcare ITManaged ServicesDouble-Hop Citrix Architectures

Tech Stack

Tools & technologies

AzureCitrixDNSPython

About the role

Key responsibilities & impact

Lead complex Citrix logon performance investigations across all logon phases
Analyze customer logon data across environments, subnets, users, and machines to isolate root causes
Conduct packet-level Wireshark analysis for DNS, drive mapping, proxy/WPAD, and ICA session issues
Analyze Azure Log Analytics error patterns and correlate them with logon timelines
Interpret Citrix Director, Logic Monitor, Power BI, and other data to identify systemic patterns
Use AI tools to analyze Citrix configuration data, policy exports, and knowledge articles
Serve as the subject matter expert for Citrix VDA GPO configuration and policy standards
Identify GPO misconfigurations, policy overlap, legacy drift, and missing best-practice settings
Develop and maintain GPO best-practice libraries and Citrix policy standards
Investigate proxy/WPAD issues and review Optimus reports to drive remediation
Optimize FSLogix containers, profiles, HDX policies, double-hop architectures, StoreFront, and Workspace App usage
Design and refine the diagnostic playbook, training materials, recorded sessions, runbooks, and lessons-learned library
Mentor Systems Engineers and conduct knowledge-transfer sessions
Develop or guide PowerShell and Python automation for GPO auditing, data extraction, and comparison
Work with internal tooling teams to productionize AI-based GPO audit and Citrix policy analysis capabilities
Within 60 days, assess priority-customer logon performance, rank root causes, recommend remediations, and deliver the first diagnostic-playbook iteration
Within 6 months, improve customer logon times, propagate systemic improvements, and increase team diagnostic capability

Requirements

What you’ll need

5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
Expert-level understanding of the Citrix logon process and key VDA and client-side metrics
Deep expertise in Windows Group Policy (GPO), including design, troubleshooting, and optimization in Citrix VDA environments
Proficiency with Citrix Director for session analysis, logon phase breakdowns, and real-time troubleshooting
Experience with Wireshark or equivalent packet capture tools
Strong analytical skills correlating Power BI, Logic Monitor, Azure Log Analytics, event logs, and Citrix Director data
Experience documenting complex findings and creating actionable processes and runbooks
Experience mentoring less senior engineers
Preferred: FSLogix, Azure infrastructure, Citrix StoreFront, Citrix Workspace App, proxy/WPAD, Optimus/OptimistDB, PowerShell and/or Python, AI/LLM tools, CCE-V certification or equivalent, Healthcare IT/managed services, and double-hop Citrix architectures