Support Analyst

Harris Computer

. Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries .

Posted 10/19/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $55,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounting principles, bookkeeping, and financial software support, with a strong focus on customer service and effective communication. Capable of leading client training and improving documentation while managing multiple priorities in a professional manner.

Highest-signal resume keywords

Bachelor's Degree In AccountingHands-On Experience With PurchasingCustomer Service SkillsAnalytical And Troubleshooting SkillsKnowledge Of Fund Accounting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Accounting PrinciplesBookkeepingAccounts PayableAccounts ReceivableBudgetingGeneral LedgerFinancial Software SupportPublic-Sector BudgetingERP SystemsNYS School Financial Reporting

Soft Skills

Excellent Communication SkillsOrganizational SkillsSolutions-Focused ApproachCalm Under PressurePositive Professional Attitude

Industry Keywords

Fund AccountingGovernmental AccountingPublic-Sector Purchasing RulesNew York State School DistrictBOCES

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a frontline, primary support contact for WinCap clients by responding to support tickets and phone inquiries
Troubleshoot questions across Purchasing, Accounts Payable, Accounts Receivable, Budgeting and General Ledger
Handle escalated issues directly with customers
Lead client training through webinars and user group sessions
Identify bugs and enhancement ideas and document them for the development team
Escalate issues with the details needed for resolution
Build and improve user guides, support documentation and internal processes
Perform other related duties as assigned

Requirements

What you’ll need

A bachelor’s degree in accounting, finance or business, or equivalent work experience
A solid understanding of accounting principles and day-to-day bookkeeping
Hands-on experience with purchasing, AP, AR, budgeting and general ledger
Excellent customer service and communication skills
Sharp analytical and troubleshooting skills
Ability to stay calm and organized when several priorities compete
Positive, professional and solutions-focused approach
Knowledge of fund accounting, governmental accounting or public-sector budgeting (bonus)
Experience supporting accounting, ERP or financial software (bonus)
Familiarity with public-sector purchasing rules or NYS school financial reporting (bonus)
Business office experience in a New York State school district or BOCES (strongly preferred)