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Systems Engineer
Harris Computer. Lead complex Citrix logon performance investigations across all logon phases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Citrix Virtual Apps and Desktops, focusing on performance tuning, troubleshooting, and GPO optimization within complex multi-site environments. Proficient in analyzing logon performance data and developing actionable insights to enhance user experience and system reliability.
Highest-signal resume keywords
Citrix Virtual Apps And Desktops ExpertiseWindows Group Policy (GPO) OptimizationWireshark Packet AnalysisPower BI Data CorrelationMentoring And Knowledge Transfer
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Citrix Logon Process AnalysisPerformance TuningAdvanced TroubleshootingFSLogix Profile ManagementAI Tools UtilizationPowerShell ScriptingPython ScriptingAzure Log AnalyticsCitrix Director ProficiencyOptimus Configuration Audit
Soft Skills
MentoringDocumentationCommunication
Tools & Technologies
WiresharkCitrix DirectorPower BILogic MonitorAzure Cloud Infrastructure
Certifications & Qualifications
CCE-V Certification
Industry Keywords
Healthcare ITManaged ServicesDouble-Hop Citrix ArchitecturesProxy SettingsAuto-Proxy Detection
Tech Stack
Tools & technologiesAzureCitrixCloudDNSPython
About the role
Key responsibilities & impact- Lead complex Citrix logon performance investigations across all logon phases
- Analyze customer logon data, comparing high- and low-performing environments, subnet variations, user inconsistencies, and machine-specific outliers
- Conduct packet-level Wireshark analysis for DNS, drive mapping, proxy/WPAD, and ICA session issues
- Analyze Azure Log Analytics error patterns and correlate them with logon timelines
- Interpret Citrix Director, Logic Monitor, Power BI, and other data to identify systemic patterns
- Use AI tools to analyze Citrix configuration data, policy exports, and knowledge articles
- Serve as subject matter expert on GPO configuration for Citrix VDA environments
- Identify GPO misconfigurations, overlapping policies, legacy drift, and missing best-practice settings
- Develop and maintain the GPO best practice library and Citrix policy standards
- Investigate proxy/WPAD/auto-proxy configuration issues and downstream performance impacts
- Review Optimus reports and automated audit outputs and drive remediation
- Analyze and optimize Citrix user profiles, including FSLogix containers and profile management
- Evaluate and tune HDX policies, EDT behavior, virtual channels, and session reliability settings
- Investigate double-hop scenarios and identify registry-level and architectural improvements
- Assess StoreFront versus Citrix Workspace App usage and recommend improvements
- Design and refine the team's diagnostic playbook
- Develop training materials, recorded sessions, and runbooks
- Maintain a library of lessons learned from customer investigations
- Mentor Systems Engineers and conduct knowledge-transfer sessions
- Lead AI-assisted analysis and guide PowerShell/Python automation for GPO auditing and data extraction
- Work with internal tooling teams to productionize AI-based GPO audit and Citrix policy analysis capabilities
- Within 60 days, assess priority-customer logon performance, rank root causes, provide remediation recommendations, and deliver the first diagnostic playbook iteration
- Within 6 months, deliver measurable customer logon improvements and systemic improvements across the install base
Requirements
What you’ll need- 5+ years of deep, hands-on experience with Citrix Virtual Apps and Desktops (XenApp/XenDesktop), including complex multi-site enterprise deployments, performance tuning, and advanced troubleshooting
- Expert-level understanding of the Citrix logon process and key VDA and client-side metrics
- Deep expertise in Windows Group Policy (GPO), including design, troubleshooting, and optimization in Citrix VDA environments
- Proficiency with Citrix Director for session analysis, logon phase breakdowns, and troubleshooting
- Experience with Wireshark or equivalent packet capture tools
- Ability to correlate data from Power BI, Logic Monitor, Azure Log Analytics, event logs, and Citrix Director
- Experience documenting complex findings and creating actionable processes and runbooks
- Experience mentoring less senior engineers
- Preferred: deep FSLogix expertise
- Preferred: Azure cloud infrastructure experience, including Azure-hosted Citrix deployments, Azure Log Analytics, and Azure AD integration
- Preferred: Citrix StoreFront and Workspace App architecture knowledge
- Preferred: proxy settings, WPAD, and auto-proxy detection experience
- Preferred: Optimus/OptimistDB or similar configuration audit frameworks
- Preferred: PowerShell and/or Python scripting proficiency
- Preferred: AI/LLM tools experience, such as Copilot, Gemini, or ChatGPT
- Preferred: CCE-V certification or equivalent demonstrated expertise
- Healthcare IT or managed services experience is highly desirable
- Preferred: exposure to double-hop Citrix architectures