Technical Consultant

Harris Computer

. Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.

Posted 9/29/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting Cayenta ERP and Customer Information System environments, with strong skills in SQL Server and Azure administration. Capable of troubleshooting complex technical issues, maintaining customer relationships, and improving processes through automation and documentation.

Highest-signal resume keywords

Microsoft SQL Server AdministrationAzure Infrastructure ManagementTechnical TroubleshootingCustomer Relationship ManagementSystem Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL ServerOracleWindows AdministrationLinux AdministrationApache TomcatPowerShellShell ScriptingAzure CLIDatabase AdministrationAutomation

Soft Skills

Analytical SkillsCustomer-Service MindsetTime ManagementOrganizational SkillsCommunication Skills

Tools & Technologies

JiraTeamSupportTicketing SystemsAI ToolsMonitoring Tools

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft AZ-104Microsoft AZ-305

Industry Keywords

Managed ServicesUtility TechnologyERPCISCloud Infrastructure

Tech Stack

Tools & technologies

ApacheAzureCloudDNSERPFirewallsLinuxMS SQL ServerOracleShell ScriptingSQLTCP/IPVault

About the role

Key responsibilities & impact

Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.
Perform SQL Server database administration and support environments that may also include Oracle.
Perform system administration for customer application and infrastructure environments.
Monitor customer environments and proactively address availability, reliability, security, or performance concerns.
Troubleshoot technical issues, identify root causes, and coordinate resolution across teams.
Manage technical work through ticketing systems and maintain clear, accurate updates.
Perform releases, patching, updates, configuration changes, and maintenance.
Build understanding of customer environments, configurations, dependencies, and operational requirements.
Identify recurring problems and improve processes through automation, monitoring, or documentation.
Build long-term customer relationships and communicate technical information clearly.
Prepare and deliver customer reports on environment health, maintenance, risks, and activities.
Participate in 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required.
Help administer highly available Azure infrastructure, virtual machines, databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.
Develop scripts and automation for deployment, monitoring, administration, and maintenance.
Support disaster recovery planning, testing, and execution for Azure environments.
Manage user access, permissions, authentication, and password management.
Support Active Directory Group Policy and Microsoft Azure/Entra policies such as Conditional Access.
Participate in cloud implementation or migration projects.
Create and improve technical documentation, runbooks, troubleshooting guides, and procedures.
Participate in knowledge transfer, training, team discussions, internal improvement projects, and cross-functional issue resolution.
Use AI tools responsibly for research, log analysis, scripting, documentation, troubleshooting, and automation.

Requirements

What you’ll need

3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered.
Experience with or strong working knowledge of Microsoft SQL Server.
Working knowledge of system administration concepts in Windows and/or Linux environments.
Some experience with or knowledge of Microsoft Azure.
Strong analytical and troubleshooting skills.
Demonstrated ability to investigate technical problems independently and work through unfamiliar issues.
Curiosity and desire to understand why something is happening rather than simply applying a workaround.
Ability to work independently with minimal supervision while knowing when collaboration or escalation is appropriate.
Strong customer-service mindset and ability to develop trusted customer relationships.
Comfort balancing multiple customer environments, priorities, and deadlines.
Experience with Apache Tomcat, including configuration, hardening, and SSL certificates.
Strong written and verbal communication skills.
Strong time-management and organizational skills.
Experience using Jira, TeamSupport, or comparable ticketing/work-management systems.
Willingness to participate in weekend schedules or alternative workweeks when required, including Tuesday-Saturday or Sunday-Thursday schedules.
Willingness to participate in an on-call rotation when required.
Commitment to continuous learning, documentation, knowledge sharing, and improvement.
Comfort responsibly using AI-assisted tools as part of technical investigation, research, scripting, documentation, and everyday work.
Preferred/standout: Managed Services experience; Microsoft SQL Server and Oracle administration; Microsoft Azure administration or cloud infrastructure experience; certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305; virtualization technologies; highly available enterprise applications; PowerShell, shell scripting, Azure CLI, or similar tools; infrastructure or application monitoring tools; TCP/IP networking, firewalls, certificates, DNS; Azure implementations or migrations; Active Directory and Microsoft Entra ID; enterprise software, ERP, CIS, utility technology, or utility industry experience.

Benefits

Comp & perks

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Lifestyle rewards
Remote work and more!