Technical Consultant

Harris Computer

. Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.

Posted 9/29/2026full-timeRemote • Canada, United StatesMid-LevelSenior💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Cayenta ERP and Customer Information System environments, with strong skills in SQL Server database administration and Azure infrastructure support. Capable of troubleshooting technical issues, improving processes through automation, and maintaining clear communication with customers.

Highest-signal resume keywords

SQL Server Database AdministrationMicrosoft Azure SupportSystem Administration for Windows and LinuxTechnical Troubleshooting and Root Cause AnalysisCustomer Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cayenta ERP ManagementSQL ServerOracle Database AdministrationAzure Infrastructure ManagementLinux and Windows AdministrationApache Tomcat ConfigurationScripting and AutomationDisaster Recovery PlanningTechnical Documentation CreationMonitoring and Performance Optimization

Soft Skills

Strong Analytical SkillsCustomer-Service MindsetEffective Communication SkillsTime ManagementOrganizational Skills

Tools & Technologies

JiraTeamSupportAI ToolsTicketing SystemsAzure Services

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+Microsoft AZ-104Microsoft AZ-305

Industry Keywords

Technical SupportSystem AdministrationManaged ServicesInfrastructure ManagementDatabase Administration

Tech Stack

Tools & technologies

ApacheAzureERPLinuxMS SQL ServerOracleSQLVault

About the role

Key responsibilities & impact

Manage multiple Cayenta ERP and/or Customer Information System environments simultaneously.
Perform SQL Server database administration and support environments that may include Oracle.
Perform system administration for customer application and infrastructure environments.
Monitor customer environments and proactively address availability, reliability, security, and performance issues.
Troubleshoot technical issues, identify root causes, and coordinate resolution across teams.
Manage technical work through ticketing systems and maintain clear updates.
Perform product releases, patching, updates, configuration changes, and maintenance.
Build understanding of assigned customer environments, configurations, dependencies, and operational requirements.
Identify recurring problems and improve processes through automation, monitoring, or documentation.
Build long-term customer relationships and communicate technical information clearly.
Prepare and deliver customer reporting on environment health, maintenance, risks, and activities.
Participate in the 24x7 on-call rotation and scheduled evening or weekend maintenance activities when required.
Help administer highly available Azure infrastructure, including Linux and Windows virtual machines and Azure services.
Support Azure databases, storage, networking, security, Key Vault, Microsoft Entra ID, and single sign-on.
Develop scripts and automation for deployment, monitoring, administration, and maintenance.
Support disaster recovery planning, testing, and execution for Azure environments.
Manage user access, permissions, authentication, and password management.
Create and improve technical documentation, runbooks, troubleshooting guides, and procedures.
Participate in knowledge transfer, training, internal improvement projects, and cross-team issue resolution.
Use AI tools responsibly for investigation, research, scripting, documentation, and automation.

Requirements

What you’ll need

3+ years of experience in technical support, system administration, managed services, infrastructure, database administration, or a related technical role; equivalent education and experience will also be considered.
Experience with or strong working knowledge of Microsoft SQL Server.
Working knowledge of system administration concepts in Windows and/or Linux environments.
Some experience with or knowledge of Microsoft Azure.
Strong analytical and troubleshooting skills.
Ability to investigate technical problems independently and work through unfamiliar issues.
Curiosity and desire to understand root causes.
Ability to work independently with minimal supervision and collaborate or escalate appropriately.
Strong customer-service mindset and ability to develop trusted customer relationships.
Ability to balance multiple customer environments, priorities, and deadlines.
Experience with Apache Tomcat, including configuration, hardening, and SSL certificates.
Strong written and verbal communication skills.
Strong time-management and organizational skills.
Experience using Jira, TeamSupport, or comparable ticketing/work-management systems.
Willingness to participate in weekend schedules or alternative workweeks, including Tuesday-Saturday or Sunday-Thursday schedules.
Willingness to participate in an on-call rotation.
Commitment to continuous learning, documentation, knowledge sharing, and improvement.
Comfort responsibly using AI-assisted tools.
Certifications such as CompTIA A+, Network+, Security+, Microsoft AZ-104, or AZ-305 are a plus.

Benefits

Comp & perks

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work