Technical Support Consultant

Harris Computer

. Provide first-level technical support to customers using enterprise healthcare software applications .

Posted 10/5/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing technical support for enterprise healthcare software applications, with a strong foundation in troubleshooting, customer communication, and collaboration with technical teams. Capable of maintaining documentation and contributing to process improvements while meeting service level agreements.

Highest-signal resume keywords

Technical SupportTroubleshootingSQL ConceptsCustomer CommunicationAnalytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application TroubleshootingBasic SQLOperating SystemsNetworking FundamentalsSoftware Development ConceptsApplication ConfigurationCase DocumentationKnowledge ArticlesSOPsAI-Assisted Troubleshooting

Soft Skills

Problem-SolvingWritten CommunicationVerbal CommunicationFlexibilityCollaboration

Tools & Technologies

ServiceNowTicketing Systems

Industry Keywords

Healthcare SoftwareEnterprise ApplicationsSLAProductivityCustomer Satisfaction

Tech Stack

Tools & technologies

ServiceNowSQL

About the role

Key responsibilities & impact

Provide first-level technical support to customers using enterprise healthcare software applications
Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems
Gather relevant information, review logs, identify error messages, and follow established troubleshooting procedures
Follow SOPs, Knowledge Articles, and troubleshooting guides
Perform basic application configuration, validation, and troubleshooting under senior team guidance
Collaborate with senior consultants and development, infrastructure, database, interface, and other technical teams
Maintain detailed case documentation and customer communication
Meet SLA, productivity, quality, and customer satisfaction expectations
Participate in knowledge-transfer sessions and build knowledge of supported products
Identify recurring issues and contribute to knowledge articles, SOPs, automation, and support-process improvements
Use tools, documentation, and AI-assisted troubleshooting capabilities responsibly
Communicate with customers and internal teams through email, chat, and support calls
Participate in rotational evening, night, and weekend shifts based on business requirements
Escalate critical or high-impact issues and follow through to resolution

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline
Fresh graduates with strong technical aptitude are encouraged to apply
Basic understanding of operating systems, particularly Windows
Basic understanding of networking fundamentals
Basic understanding of databases and SQL concepts
Basic understanding of application troubleshooting
Basic understanding of software development/support concepts
Good analytical and problem-solving skills
Strong written and verbal communication skills
Flexible to work in rotational shift timings with certain weekend on call

Benefits

Comp & perks

Training on enterprise healthcare software products and support processes
Knowledge-transfer sessions
Opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems