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Technical Support Consultant
Harris Computer. Provide first-level technical support to customers using enterprise healthcare software applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in troubleshooting enterprise healthcare software applications, with a solid foundation in operating systems, networking, and database concepts. Capable of effective communication and collaboration with technical teams while maintaining high standards of customer satisfaction.
Highest-signal resume keywords
Technical SupportApplication TroubleshootingSQL ConceptsServiceNowHealthcare IT
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application ConfigurationTroubleshooting ProceduresBasic SQLWindows FundamentalsNetworking FundamentalsDatabase ConceptsSoftware Development ConceptsPowerShellPythonAI Tools
Soft Skills
Analytical SkillsProblem-Solving SkillsWritten CommunicationVerbal CommunicationFlexibility
Tools & Technologies
ServiceNowITSM ToolsAI-Assisted Troubleshooting
Certifications & Qualifications
ITIL Fundamentals
Industry Keywords
Healthcare SoftwareEMREHRSOPsKnowledge Articles
Tech Stack
Tools & technologiesDNSITSMPythonServiceNowSQLTCP/IP
About the role
Key responsibilities & impact- Provide first-level technical support to customers using enterprise healthcare software applications
- Investigate, troubleshoot, and resolve application and technical issues reported through ServiceNow or other ticketing systems
- Analyse problems by gathering relevant information, reviewing logs, identifying error messages, and following troubleshooting procedures
- Follow SOPs, Knowledge Articles, and troubleshooting guides
- Perform basic application configuration, validation, and troubleshooting under senior team guidance
- Collaborate with technical consultants, development, infrastructure, database, interface, and other technical teams
- Maintain detailed case documentation, including troubleshooting steps, findings, resolution, and customer communication
- Meet SLA, productivity, quality, and customer satisfaction expectations
- Participate in knowledge-transfer sessions and build knowledge of supported products
- Identify recurring issues and contribute to knowledge articles, SOPs, automation, and support-process improvements
- Use available tools, documentation, and AI-assisted troubleshooting capabilities responsibly
- Communicate with customers and internal teams through email, chat, and support calls
- Participate in rotational evening, night, and weekend shifts based on business requirements
- Escalate critical or high-impact issues and follow through until resolution
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline
- Fresh graduates with strong technical aptitude are encouraged to apply
- Basic understanding of operating systems, particularly Windows
- Basic understanding of networking fundamentals
- Basic understanding of databases and SQL concepts
- Basic understanding of application troubleshooting
- Basic understanding of software development/support concepts
- Good analytical and problem-solving skills
- Strong written and verbal communication skills
- Flexibility to work rotational shift timings with certain weekend on-call coverage
- Preferred but not mandatory for freshers: basic SQL/database querying
- Preferred but not mandatory for freshers: Windows Server fundamentals
- Preferred but not mandatory for freshers: TCP/IP, DNS, ports, and connectivity
- Preferred but not mandatory for freshers: ServiceNow or similar ITSM tools
- Preferred but not mandatory for freshers: ITIL fundamentals
- Preferred but not mandatory for freshers: Healthcare IT/EMR/EHR concepts
- Preferred but not mandatory for freshers: basic PowerShell, Python, or batch scripting
- Preferred but not mandatory for freshers: AI tools used for troubleshooting or technical support
Benefits
Comp & perks- Training on enterprise healthcare software products and support processes
- Knowledge-transfer sessions
- Opportunity to develop expertise in enterprise applications, databases, interfaces, application troubleshooting, incident management, and healthcare IT systems