Patient Services Back Office Associate

Harris Global Business Services (GBS)

. Resolve patient and provider billing inquiries related to provided services .

Posted 9/30/2026full-timeRemote • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing processes, including auditing accounts, processing payments, and ensuring compliance with HIPAA guidelines. Proficient in managing patient demographics and supporting collection efforts while maintaining high standards of accuracy and confidentiality.

Highest-signal resume keywords

Patient Billing ResolutionHIPAA CompliancePayment ProcessingAccount AuditingDemographic Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing Inquiry ResolutionAccount Adjustment AuditingClaims RebillingPayment Portal ProcessingCollection Report Review

Soft Skills

Attention to DetailEffective CommunicationTeam CollaborationProblem-SolvingReliable Attendance

Industry Keywords

Protected Health InformationPatient DemographicsCollection Agency DistributionPatient StatementsReturn Mail Reports

About the role

Key responsibilities & impact

Resolve patient and provider billing inquiries related to provided services
Audit patient balances and escalate accounts requiring adjustments
Update patient demographics, including addresses, telephone numbers, and insurance information
Rebill claims as necessary when reviewing collection accounts
Generate and print patient statements and monitor the printing process
Process payments in client payment portals
Review bad address/return mail reports and update patient demographic information
Review collection reports and generate collection progression letters
Prepare accounts for collection agency distribution
Cross-train on team-assigned tasks to ensure continuity and backup coverage
Safeguard protected health information in accordance with HIPAA guidelines
Support department and company goals and policies
Maintain reliable attendance and punctuality
Escalate issues to the Patient Services Manager or Director
Perform other related duties as assigned

Requirements

What you’ll need

The qualifications are a mixture of work experience and educational background.
Qualifications are split into Minimum Qualifications (must have), Additional Qualifications (nice to have), and soft skills (competencies) needed for the role.