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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively communicate in both verbal and written English. Proficient in navigating computer applications and managing multiple tasks while maintaining attention to detail and meeting performance metrics.
Highest-signal resume keywords
Customer Service SkillsData Entry SkillsCall Center ExperienceMedicare KnowledgeAnalytical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCall HandlingAppointment SettingHealth AssessmentsComputer Application Navigation
Soft Skills
Effective ListeningAttention to DetailMultitaskingProfessional CommunicationConstructive Feedback Acceptance
Tools & Technologies
Windows 11USB HeadsetWebcamHigh-Speed Internet
Industry Keywords
MedicareMedicaidHealth InsuranceMedical TerminologyConsumer Experience
About the role
Key responsibilities & impact- Handle inbound calls in a courteous and efficient manner
- Meet and maintain inbound calling goals and metrics
- Utilize available tools to document outbound call attempts and results
- Gain an understanding of Medicare and Medicaid plans, benefits, and features
- Assist with setting appointments, completing welcome calls, and health assessments
- Provide a professional consumer experience through effective listening and communication
- Maintain high standards of ethical conduct
- Work closely with internal and external consumer customers
- Meet performance measures including attendance/schedule adherence, average handle time, quality score, goals, and metrics
Requirements
What you’ll need- Must reside in one of the following states: Arkansas, Georgia, Illinois, Kansas, New Hampshire, New Jersey, Ohio, Tennessee, Texas, Pennsylvania, or Virginia
- High school diploma or equivalent
- Ability to communicate through verbal and written English
- Professional grammar and ability to read and write English
- Strong customer service and data entry skills
- Analytical thinking, excellent listening skills, and attention to detail
- Ability to multitask
- Intermediate to advanced experience resolving computer application issues and navigating multiple windows
- Ability to navigate and interact with different interfaces while talking
- Availability to work flexible shifts including holidays, weekends, and evenings
- Personal Windows 11 operating system with webcam and USB headset required; equipment not provided
- Stable, high-speed internet connection through Ethernet
- Must pass all assessments and systems check
- 1 year or more call center experience preferred
- Prior medical or health insurance experience preferred
- Knowledge of medical and Medicare terminology helpful
- Comfortable with constructive feedback and willing to improve
Benefits
Comp & perks- 100% Remote Work
- Growth opportunities
- Medical benefits
- Dental benefits
- Paid time off (PTO)
- 401k company match
- Tuition reimbursement
- Flexible shifts
- Personal equipment allowance: none; Windows 11 computer and webcam/USB headset required but not provided
- Stable employment with a global team and a company with 100 years of experience