Harte Hanks

Representative

• Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages
• Ask probing questions and use critical thinking to determine next steps with empathy and patience
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps, including routing to the proper queue
• Follow proper and professional escalation procedures
• Provide remote support to individuals who may need assistance with their payroll services

Inbound Lead Development Representative

Support Engineer

• Provide technical support for semiconductor products via phone and email
• Use support systems/tools and technical/functional knowledge to remotely resolve customer problems
• Understand customer inquiries and escalate them to the next level when needed
• Review open customer issues daily and update customers on escalated case status
• Help customers understand products and navigate support websites and online customer forums
• Collaborate across multiple teams toward common goals
• Develop and maintain working relationships with client management, coworkers, customer representatives, engineers, distributors, business owners, and VARs

Inbound Lead Development Representative

Semiconductor Support Technician