Customer Care Team Member

Harte Hanks

. Serve as the first point of contact for streaming account customers across voice and digital support channels .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and analytical thinking to effectively resolve inquiries and complaints. Proficient in navigating multiple systems and applications while maintaining a seamless customer experience.

Highest-signal resume keywords

Customer Service SkillsAnalytical ThinkingTroubleshooting iOS and Android DevicesCall Center ExperienceClear Communication in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting ProcessesNavigating Multiple SystemsDocumenting InteractionsProblem-SolvingFlexible Shift Work

Soft Skills

Professional CommunicationListening SkillsCollaboration

Tools & Technologies

Windows 11 Operating SystemWired USB HeadsetEthernet ConnectionSmartphone for Two-Factor AuthenticationWebcam

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Streaming Account SupportVoice and Digital Support ChannelsCustomer InquiriesConfidentiality ComplianceFollow-Up Communications

Tech Stack

Tools & technologies

AndroidiOSRoku

About the role

Key responsibilities & impact

Serve as the first point of contact for streaming account customers across voice and digital support channels
Handle inbound customer contacts professionally and efficiently
Provide accurate information about products, services, billing, accounts, devices, and troubleshooting processes
Listen to customer concerns, identify root causes, and confirm understanding
Ask relevant questions to diagnose customer issues
Resolve inquiries and complaints using available tools, knowledge resources, and procedures
Navigate multiple systems and information sources while maintaining a seamless customer experience
Document interactions accurately and conduct follow-up communications as required
Collaborate with internal and external partners
Maintain confidentiality and comply with company policies and procedures
Learn and apply new processes, tools, and service updates

Requirements

What you’ll need

Ability to work flexible shifts based on business needs
Prior call center experience preferred
Communicates clearly, professionally, and confidently in English
Customer service skills
Analytical thinking and problem-solving
Ability to navigate multiple windows and applications
Familiarity with troubleshooting iOS (iPhone/iPad), Android (Handset/Tablet), gaming consoles (Xbox, PlayStation), smart TVs (Samsung, Vizio, Amazon), streaming devices (Roku, Firestick), and computer browsers (Firefox, Chrome)
High school diploma or equivalent
Must pass all assessments, system, and background checks
Desktop or laptop computer with Windows 11 operating system; no Apple, Chrome OS, or tablets
Additional monitor; 2-monitor minimum requirement
Wired USB headset
Ability to connect an Ethernet cable to a wired modem connection; wireless and Wi-Fi modems are not allowed
Smartphone for two-factor authentication
Attached or embedded webcam on personal device

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions with immediate vesting
Pet Insurance
Discounted legal services
Employee discount programs