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Harte Hanks

Inbound Lead Development Representative

Harte Hanks

. Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages .

Posted 9/19/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries in English and French (Quebecois), utilizing analytical thinking and problem-solving to provide effective remote support. Proficient in documenting interactions and navigating multiple applications to ensure accurate information delivery.

Highest-signal resume keywords
Bilingual Communication (English and French)Customer Service SkillsAnalytical ThinkingCRM ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Typing SkillsProblem-SolvingTechnical SupportDocumentation SkillsEscalation Procedures
Soft Skills
EmpathyPatienceDe-Escalation Skills
Tools & Technologies
CRM Software
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Inbound Customer ServiceRemote SupportPayroll ServicesCall Volume ManagementMulti-Channel Support

About the role

Key responsibilities & impact
  • Handle inbound customer service and technical support product related inquiries via phone, chat, and email in multiple languages
  • Ask probing questions and use critical thinking to determine next steps with empathy and patience
  • Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps, including routing to the proper queue
  • Follow proper and professional escalation procedures
  • Provide remote support to individuals who may need assistance with their payroll services

Requirements

What you’ll need
  • Must reside in one of the following states: AR, CO, FL, GA, KS, NC, NH, NJ, OH, OK, OR, PA, TN, TX, VA
  • Must pass all assessments, background, and drug screening
  • High school diploma or equivalent
  • Ability to communicate through verbal and written English and French-(Quebecois) fluently
  • Ability to type quickly and accurately
  • Ability to handle high chat and call volumes
  • Strong customer service and de-escalation skills
  • Strong attention to detail
  • Analytical thinking and problem-solving
  • Ability to navigate multiple windows and applications to provide accurate information to end user
  • Ability to work flexible shifts based on business needs
  • Prior CRM Experience

Benefits

Comp & perks
  • Group Health and Wellness (Medical, Dental, and Vision)
  • 100% Remote
  • Health Savings Account (HSA)
  • Educational Assistance
  • Voluntary plans, including critical illness, accident, and hospitalization
  • 401k plan with Company Match and Roth contributions | Immediate vesting
  • Pet Insurance
  • Free legal services
  • Employee discount programs