Semiconductor Support Technician

Harte Hanks

. Provide technical support for semiconductor products via phone and email .

Posted 9/19/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for semiconductor products, with strong analytical skills to interpret technical inquiries and communicate effectively with diverse audiences. Proficient in managing customer relationships and resolving issues in a timely manner.

Highest-signal resume keywords

AAS Degree In ElectronicsTechnical Customer Service ExperienceUnderstanding Of Schematics/DatasheetsAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSemiconductor Device FunctionalityProblem ResolutionData AnalysisTechnical Inquiry Interpretation

Soft Skills

Oral CommunicationWritten CommunicationMultitaskingTime ManagementPersonal Organization

Tools & Technologies

Support SystemsCustomer Support Tools

Industry Keywords

Semiconductor IndustryCustomer Support Call CenterMultimedia TechnologiesPower TechnologiesConnectivity TechnologiesSensing Technologies

About the role

Key responsibilities & impact

Provide technical support for semiconductor products via phone and email
Use support systems/tools and technical/functional knowledge to remotely resolve customer problems
Understand customer inquiries and escalate them to the next level when needed
Review open customer issues daily and update customers on escalated case status
Help customers understand products and navigate support websites and online customer forums
Collaborate across multiple teams toward common goals
Develop and maintain working relationships with client management, coworkers, customer representatives, engineers, distributors, business owners, and VARs

Requirements

What you’ll need

AAS degree in Electronics
Detailed understanding of schematics/datasheets for semiconductor device functionality, including multimedia, power, connectivity, and sensing technologies
High level of analytical skills; ability to analyze and interpret technical inquiries
Competency in oral and written communication for internal and external personnel at all levels
Ability to communicate product service matters through email, reports, or orally to varied audiences
Ability to read, interpret, simplify, and explain technical product information
Ability to multitask and prioritize job requirements
Strong personal organization and time management skills
Equivalent work experience or related training
Minimum of 2+ years' experience in technical customer service, preferably in the Semiconductor industry, with Semiconductor Devices
Customer support call center environment is a plus
Detailed and process-oriented
Fully remote in select states

Benefits

Comp & perks

Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with Company Match and Roth contributions
Immediate vesting
Pet Insurance
Free legal services
Employee discount programs