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Product Governance Manager
Hastings Direct. Maintain and enhance the product governance framework in line with FCA PROD rules .
About the role
Key responsibilities & impact- Maintain and enhance the product governance framework in line with FCA PROD rules
- Provide oversight, challenge and evidential review across the full product lifecycle
- Oversee new product approval, implementation, launch readiness and distribution strategy
- Monitor in-life products, product changes, annual product reviews, fair value assessments, closed books, withdrawals and post-withdrawal close-out
- Assess the completeness, quality and sufficiency of evidence supporting product governance decisions
- Assess and challenge fair value and Consumer Duty compliance
- Use MI and KPIs to monitor customer outcomes and identify risks early
- Recommend actions, track delivery and escalate overdue or ineffective actions
- Represent the customer voice in product forums and challenge product-related changes
- Oversee outcome-critical documentation, including policy wording, NTP and IPID
- Act as Product Governance subject matter expert
- Provide regulatory guidance to Product, Underwriting, Risk and Compliance teams
- Support alignment between product manufacturers and distributors
Requirements
What you’ll need- Product governance, product lifecycle oversight or regulated insurance product experience
- Experience creating and maintaining product documentation
- Experience conducting product assessments and reviews
- Understanding of distribution chain impacts on product value
- Strong ability to interpret MI and identify emerging risks relating to fair value and customer outcomes
- Ability to influence stakeholders at all levels and embed a culture of strong governance
- Skilled in managing competing priorities with a hands-on approach
- Strong working knowledge of FCA PROD, ICOBS, Consumer Duty and Pricing Practices requirements
- Must be able to work in the UK; sponsorship is not available
- Successful applicants undergo credit and criminal record checks
Benefits
Comp & perks- £5k car allowance
- Flexible hybrid working approach
- Competitive bonus scheme; annual 4Cs performance bonus
- Private medical insurance
- Life assurance cover at 4x salary
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and dedicated mental wellbeing support
- 27 days annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Healthcare cashback plans
- Dental plans
- Discounted health assessments
- Cycle to Work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Support, training and development