Hastings Direct

Data Scientist

• Lead predictive modelling projects from problem definition through development, validation, production integration and ongoing monitoring
• Master Hastings’ systems, processes and technology to maximise team effectiveness
• Identify, assess and prepare new data features, evaluating predictive value, stability, interpretability and customer pricing impact
• Build and promote reusable, maintainable and reproducible modelling tools, pipelines and development practices
• Lead a small team of data scientists and support their technical development
• Work with senior leaders to shape data science strategy and improve modelling capability, processes and ways of working
• Establish and contribute to best-practice standards for modelling, software development, testing, documentation and deployment
• Participate in recruitment screening, introductory and case study interview stages

Senior Data Scientist

• Assist in the design, development and deployment of predictive models for Hastings’ pricing activities
• Develop and support predictive models to assess insurance risk and inform pricing and underwriting decisions
• Contribute to integrating models into production systems
• Support ongoing model monitoring and maintenance
• Develop, maintain and improve reusable tools, pipelines and processes for efficient, reliable and reproducible modelling
• Follow agreed standards for coding, documentation, testing and model development
• Identify, assess and prepare new data features
• Evaluate feature predictive value, stability, interpretability and potential impact on customer pricing outcomes
• Participate in recruiter screening, hiring manager introduction and hiring team case-study interview

• Lead high-impact strategic Market Modelling projects from discovery to implementation
• Own complex analytical problems and drive them through to delivery
• Provide specialist modelling support across Market Pricing teams
• Identify new opportunities within Market Pricing and improve model accuracy
• Develop, analyse and implement advanced statistical and machine learning models into live pricing
• Critically review market models for robustness and relevance
• Improve existing models through new features, data sources and analytical techniques
• Determine how market models should be combined to strengthen competitiveness while maintaining feasibility
• Advocate for data science and software development best practice
• Ensure governance of market models and tools, including documentation, code control and peer review
• Ensure fair and transparent customer outcomes in model development
• Collaborate with Market Pricing, Retail Pricing and Underwriting teams
• Work with Data and ML Engineering teams to deploy models and analytical solutions
• Develop best practice and new capability across Market Pricing
• Explain complex modelling work clearly and make practical recommendations
• Coach and mentor junior colleagues
• Manage projects autonomously

• Assist in the design, development and deployment of predictive models for market-leading pricing activities
• Develop and support predictive models to assess insurance risk and inform pricing and underwriting decisions
• Contribute to integrating models into production systems
• Support ongoing model monitoring and maintenance
• Develop, maintain and improve reusable tools, pipelines and processes for efficient, reliable and reproducible modelling
• Follow agreed standards for coding, documentation, testing and model development
• Identify, assess and prepare new data features
• Evaluate feature predictive value, stability, interpretability and potential impact on customer pricing outcomes
• Participate in recruiter screening, hiring manager introduction and hiring team case study interviews

• Lead predictive modelling projects from problem definition through development, validation, production integration and ongoing monitoring
• Master Hastings’ systems, processes and technology to maximise team effectiveness
• Identify, assess and prepare new data features, evaluating predictive value, stability, interpretability and impact on customer pricing outcomes
• Build and promote reusable, maintainable and reproducible modelling tools, pipelines and development practices
• Lead a small team of data scientists and support their technical development
• Help team members deliver high-quality work
• Work with senior leaders to shape the data science strategy
• Identify opportunities to improve modelling capability, processes and ways of working
• Contribute to best-practice standards for modelling, software development, testing, documentation and deployment

Manager

• Lead end-to-end transformation initiatives within Motor Claims
• Lead cross-functional delivery teams from concept through technical delivery to operational adoption
• Lead journey design across systems, tools and processes in support of strategic objectives
• Drive delivery discipline through planning, governance, issue resolution and progress tracking
• Keep outcomes, timelines and quality on track
• Champion a test-and-learn culture and take proportionate risks
• Refine solutions based on insight, performance and customer feedback
• Leverage digital and technology tools and platforms to enable scalable, efficient transformation
• Define and shape business requirements and success measures with operations, commercial and supplier teams
• Turn strategy into action and embed lasting change
• Collaborate with multidisciplinary teams and stakeholders across the business

Transformation Manager – Motor Claims

• Lead end-to-end transformation within Motor Claims
• Drive strategic change delivering faster, smarter and sustainable impact
• Lead cross-functional teams from concept through technical delivery to operational adoption
• Lead journey design for systems, tools and processes aligned with strategic objectives
• Drive delivery discipline through planning, governance, issue resolution and progress tracking
• Champion a test-and-learn culture and refine solutions based on insight, performance and customer feedback
• Leverage digital and technology tools and platforms to enable scalable, efficient transformation
• Define and shape business requirements and success measures with operations, commercial and supplier teams
• Collaborate with stakeholders across the business to embed lasting change

• Support delivery of the Home Claims strategy to maximise commercial outcomes
• Drive data-led performance improvement opportunities across the Hastings Direct matrix and external suppliers
• Prioritise opportunities, secure resources and deliver outcomes
• Manage contractual relationships with external suppliers
• Manage risk and business continuity within the business area
• Develop appropriate strategies to mitigate threats
• Own commercial performance of a key component of Home Claims
• Identify trading performance improvement opportunities
• Work with internal and external stakeholders to deliver commercial and trading strategy
• Participate in recruiter screening and two-stage interview process

Claims Commercial Manager

Data Analyst

• Develop and evolve sophisticated, segmented pricing across insurance products
• Explore extensive data to identify opportunities to improve risk assessment and customer pricing
• Draw insights from data and find value to support business change
• Explore new ways to use and improve data
• Collaborate with Pricing Data & Analytics teams to bring new data sources to life
• Provide actionable insight and translate numerical and statistical findings for different audiences
• Mentor and develop Graduate and Junior Analysts
• Complete a screening call, technical case study and panel interview as part of the recruitment process

Senior Data Analyst

• Develop and evolve sophisticated, segmented pricing across insurance products
• Explore a vast data landscape and turn analysis into business impact
• Draw insights and explore new ways to use data
• Find value and identify opportunities to improve risk assessment and customer pricing
• Collaborate with Pricing Data & Analytics teams to bring new data sources to life
• Mentor and develop Graduate & Junior Analysts
• Complete a screening call, technical case study, and panel interview as part of the recruitment process

Operations

• Own operational performance, colleague leadership and portfolio control of the Home Subsidence claims team
• Ensure claims are set up, assessed, reserved, progressed and resolved effectively
• Balance customer, commercial, regulatory and technical expectations
• Translate department priorities into performance plans
• Embed technical strategies and best practice
• Use management information to improve claim progression, consistency, indemnity control and customer outcomes
• Lead, coach and develop the Subsidence claims team
• Set objectives and ensure delivery against performance plans, quality standards and customer outcome measures
• Establish daily, weekly and monthly operational routines with performance reporting
• Maintain oversight of claim set-up, assessment, reserving, progression and resolution
• Identify trends and recommend action across the claim lifecycle, reserving, supplier performance, complaints, capacity and operational risk
• Maintain resource plans and escalate capacity, workload and budget risks
• Ensure colleagues have personal development plans supported by quarterly team training plans
• Handle technical referrals within authority and work with the Subsidence Technical Controller on strategies, controls, training and best practice
• Manage supplier and stakeholder relationships, including Head-of-level stakeholders
• Use quality reviews, complaints insight and root-cause analysis to strengthen controls and improve customer outcomes
• Support Home Claims policies and anti-fraud activity
• Support the Head of Technical Services in building a market-leading subsidence operation, including external benchmarking

Subsidence Claims Operations Manager

• Own the operational performance, colleague leadership and portfolio control of the Home Subsidence claims team
• Ensure claims are set up, assessed, reserved, progressed and resolved effectively
• Balance customer, commercial, regulatory and technical expectations
• Translate department priorities into clear performance plans
• Embed technical strategies and best practice with the Subsidence Technical Controller
• Use management information to improve claim progression, consistency, indemnity control and customer outcomes
• Lead, coach and develop the Subsidence claims team
• Establish daily, weekly and monthly operational routines with clear performance reporting
• Maintain oversight of claim set-up, assessment, reserving, progression and resolution
• Identify trends and recommend action across the claim lifecycle, reserving, supplier performance, complaints, capacity and operational risk
• Maintain resource plans and escalate capacity, workload and budget risks
• Ensure colleagues have personal development plans supported by quarterly team training plans
• Handle technical referrals within authority
• Manage internal and external supplier and stakeholder relationships, including Head-of-level stakeholders
• Use quality reviews, complaints insight and root-cause analysis to strengthen controls and improve customer outcomes
• Support Home Claims policies and anti-fraud activity
• Support the Head of Technical Services in building a market-leading subsidence operation and conducting external benchmarking

Head of Department

• Own the overall commercial direction and long-term performance of the Telematics portfolio
• Set priorities around growth, profitability and customer value
• Bring Retail, Underwriting, Pricing, Product and Digital teams together
• Build understanding of market cycles and guide growth decisions
• Monitor competitor activity, customer behaviour and emerging trends
• Turn market and customer insight into clear business recommendations
• Maintain a forward-looking view of portfolio performance, including loss ratio, profitability and base-rate position
• Lead recommendations on portfolio trading strategy and base-rate movements
• Work with Pricing and Underwriting to implement commercial decisions
• Deliver growth initiatives that improve profitability and customer outcomes

Head of Commercial, Portfolio Management

General

• Deliver audit, analysis, training and coaching as a technical expert within the Credit Hire team
• Collaborate with operational leadership to review and monitor outcomes and KPIs
• Use data to support improvement through technical development, including creating and delivering materials
• Identify individual colleagues’ technical needs and themes
• Support the technical lead in developing capability, including new colleague training from the academy and competency-framework development
• Collaborate with team leaders to build technical capability across teams
• Support CCL in developing a technical strategy for its functions
• Use audit, team leader coaching and control-report data to identify systemic and thematic development requirements
• Create and implement solutions to development requirements
• Monitor market developments affecting Credit Hire performance
• Provide technical input to strategies that mitigate risks

Technical Specialist – Credit Hire

Human Resources

• Partner with an aligned business area to support commercial and people outcomes
• Coach leaders on colleague issues, employee relations and change initiatives
• Proactively identify and resolve issues across core areas
• Help leaders apply policies and processes consistently and fairly
• Manage employee relations casework end-to-end
• Advise and coach leaders on best practices for fair and reasonable outcomes
• Identify trends from casework and highlight key risks and improvement areas
• Provide effective and insightful reporting to leadership teams
• Manage complex employee relations matters in a highly regulated, fast-paced environment

Senior Data Scientist

Data Scientist

Senior Data Scientist

Data Scientist

Senior Data Scientist

Transformation Manager – Motor Claims

Transformation Manager – Motor Claims

Claims Commercial Manager

Senior Data Analyst

Senior Data Analyst

Subsidence Claims Operations Manager

Subsidence Claims Operations Manager

Head of Commercial, Portfolio Management

Technical Specialist – Credit Hire

Employee Relations Consultant