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Team Leader – Claims, Third Party Property Damage
Hastings Direct. Lead the Third Party Property Damage team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing a Third Party Property Damage team, focusing on delivering exceptional customer experiences and fostering a high-performing, collaborative culture. Proven ability to drive results through effective coaching, performance management, and stakeholder engagement.
Highest-signal resume keywords
People LeadershipCustomer Experience ManagementStakeholder ManagementPerformance DevelopmentCoaching and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationAttention to DetailRelationship BuildingTeam DevelopmentContinuous Improvement
Industry Keywords
Claims HandlingEmployee RelationsHR PoliciesPerformance ManagementFast-Paced Environment
About the role
Key responsibilities & impact- Lead the Third Party Property Damage team
- Ensure claims are handled efficiently, accurately, and in line with company and regulatory standards
- Keep customer outcomes at the heart of claims handling
- Work closely with the Claims Operations Manager
- Provide day-to-day leadership and support to colleagues
- Set and manage annual and monthly objectives
- Conduct regular 1:1s to review performance, recognise success, identify development opportunities, and provide support
- Ensure Performance Development Reviews are completed to a high standard and within agreed timescales
- Manage employee relations and HR matters in line with company policies, procedures, and best practice
- Drive colleague development through tailored monthly coaching plans, regular feedback, and engaging team meetings
- Promote collaboration, performance, and continuous improvement
Requirements
What you’ll need- Proven experience in people leadership
- Strong understanding of delivering a market-leading customer experience and creating a customer-focused culture within a team
- Experience in stakeholder management and coaching
- Ability to build effective relationships and develop high-performing teams
- Proven experience driving results and meeting or exceeding targets
- Effective communication skills
- Strong attention to detail
- Commitment to continuous self-development and supporting the growth of others
- Experience leading a team in a fast-paced environment
- Unable to offer sponsorship for this role
- Successful applicants subject to thorough referencing, including credit and criminal record checks
Benefits
Comp & perks- Flexible hybrid working approach
- Competitive annual 4Cs performance bonus
- Life assurance cover of 4x salary
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme available 24/7
- In-house mental health first aiders
- Support groups
- Dedicated mental wellbeing support team
- 25 days annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Training and development support