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Team Leader – Claims, Third Party Property Damage
Hastings Direct. Lead the Third Party Property Damage claims team .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing Third Party Property Damage claims teams, ensuring efficient and accurate claims handling while fostering a customer-focused team culture. Committed to continuous improvement and colleague development through effective coaching and performance management.
Highest-signal resume keywords
People LeadershipCustomer Experience ManagementStakeholder ManagementTeam DevelopmentPerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Effective CommunicationAttention to DetailRelationship BuildingCoachingCollaboration
Industry Keywords
Third Party Property DamageClaims ManagementRegulatory StandardsEmployee RelationsContinuous Improvement
About the role
Key responsibilities & impact- Lead the Third Party Property Damage claims team
- Ensure claims are handled efficiently, accurately, and in line with company and regulatory standards
- Keep customer outcomes at the heart of decision-making
- Work closely with the Claims Operations Manager
- Provide day-to-day leadership and support to colleagues
- Set and manage annual and monthly objectives
- Conduct regular 1:1s to review performance, recognise success, identify development opportunities, and provide support
- Ensure Performance Development Reviews are completed to a high standard and within agreed timescales
- Manage employee relations and HR matters in line with company policies and best practice
- Drive colleague development through monthly coaching plans, regular feedback, and engaging team meetings
- Foster collaboration, performance, and continuous improvement
Requirements
What you’ll need- Proven experience in people leadership
- Strong understanding of delivering a market-leading customer experience and creating a customer-focused team culture
- Experience in stakeholder management and coaching
- Ability to build effective relationships and develop high-performing teams
- Proven experience driving results and meeting or exceeding targets
- Effective communication skills
- Strong attention to detail
- Commitment to continuous self-development and supporting others' growth
- Experience leading a team in a fast-paced environment
- Must be able to work in the UK; sponsorship is not available
- Successful completion of referencing, credit, and criminal record checks
Benefits
Comp & perks- Flexible hybrid working approach
- Annual 4Cs performance bonus
- Life assurance cover at 4x salary
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme available 24/7
- In-house mental health first aiders
- Support groups and dedicated mental health support team
- 25 days annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Training and development support