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Transformation Manager – Motor Claims
Hastings Direct. Lead end-to-end transformation within Motor Claims .
About the role
Key responsibilities & impact- Lead end-to-end transformation within Motor Claims
- Drive strategic change delivering faster, smarter and sustainable impact
- Lead cross-functional teams from concept through technical delivery to operational adoption
- Lead journey design for systems, tools and processes aligned with strategic objectives
- Drive delivery discipline through planning, governance, issue resolution and progress tracking
- Champion a test-and-learn culture and refine solutions based on insight, performance and customer feedback
- Leverage digital and technology tools and platforms to enable scalable, efficient transformation
- Define and shape business requirements and success measures with operations, commercial and supplier teams
- Collaborate with stakeholders across the business to embed lasting change
Requirements
What you’ll need- Demonstrable experience leading cross-functional delivery teams through complex transformation initiatives end to end
- Experience leading journey design across systems, tools and processes
- Experience with planning, governance, issue resolution and progress tracking
- Experience championing test-and-learn approaches and refining solutions using insight, performance and customer feedback
- Experience leveraging digital and technology tools and platforms
- Experience defining business requirements and success measures with operations, commercial and supplier teams
- Proven experience delivering transformation, process improvement or complex change initiatives within insurance, financial services or a similarly regulated environment
- Experience leading multi-disciplinary teams and influencing stakeholders at all levels
- Demonstrated ability to deliver results through collaboration, pace and disciplined execution
- Excellent communication and problem-solving skills
- Ability to simplify complexity and turn ideas into practical solutions
- Unable to offer sponsorship for this role
- Successful applicants subject to credit and criminal record checks
Benefits
Comp & perks- £5k car allowance
- Flexible hybrid working approach
- Competitive bonus scheme / annual 4Cs performance bonus
- Private medical insurance
- Life assurance cover of 4x salary
- Income protection at no extra cost
- Matched pension contributions up to 10%
- Discounts and cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme available 24/7
- In-house mental health first aiders
- Support groups and dedicated mental wellbeing team
- 27 days annual leave plus bank holidays
- Option to buy or sell one week of leave
- Health care cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech schemes
- Discounted and free onsite facilities
- Social events throughout the year
- Training and development support