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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user research for B2B and SaaS products, with a strong ability to synthesize findings and present actionable insights. Proficient in building research practices and databases that support cross-functional teams, particularly in startup environments.
Highest-signal resume keywords
User Research ExperienceResearch Database DevelopmentSynthesis And Storytelling SkillsUser Persona DefinitionB2B Or SaaS Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User ResearchResearch SynthesisUser TestingResearch Database BuildingPersona DefinitionModerating ResearchRecruiting ParticipantsPresenting FindingsRoadmap Decision SupportAI-Powered Product Research
Soft Skills
Clear CommunicationConfident PresentationCollaboration With Design
Tools & Technologies
Feedback Management ToolsCanny
Industry Keywords
B2BSaaSMSPIT ServicesSMB SoftwareCustomer InsightsStartup ExperienceTwo-Sided Customer Models
About the role
Key responsibilities & impact- Lead research ahead of the largest and highest-risk projects
- Scope key research questions before design and engineering commit to a direction
- Support designer-led user testing by shaping test plans and reviewing discussion guides
- Help recruit appropriate research participants
- Build and own a customer research database
- Establish the shared source of truth for customer insights across the company
- Define and maintain Hatz AI’s user personas
- Distinguish between MSP operators and the small businesses they serve
- Keep personas current as the company expands into new industries
- Present research findings and support roadmap and prioritization decisions
Requirements
What you’ll need- 5+ years of user research experience in B2B or SaaS products
- Portfolio or writing sample showing how research changed a real roadmap decision
- Ability to own research end to end: recruiting, moderating, synthesizing, and presenting
- Experience building a research practice or repository from scratch
- Strong synthesis and storytelling skills
- Experience partnering with design on testing plans
- Ability to build a research database for sales, account management, and marketing teams
- Clear, confident communication and ability to present findings and defend prioritization decisions
- Startup experience and ability to operate as the first hire in a function
- Experience researching technical or AI-powered products (preferred)
- Familiarity with the MSP, IT services, or SMB software space, or two-sided customer models (preferred)
- Experience with forward deployed or customer engineering teams (preferred)
- Familiarity with feedback management tools such as Canny (preferred)
- Experience defining or validating user personas (preferred)
- Ability to work in the NYC office on a hybrid basis of 3 days per week
- Legally authorized to work in the United States
Benefits
Comp & perks- Competitive salary and equity
- Comprehensive health, dental, and vision insurance
- Life and disability insurance
- 401(k) with match
- Hybrid schedule
- Unlimited paid vacation
- Opportunities for professional development and career growth
- Collaborative and inclusive work environment