Hatz AI

Product Designer

• Lead end-to-end design for core product areas from discovery and user flows through production-ready specifications and QA
• Translate complex AI-powered capabilities into intuitive interfaces for non-technical MSP and SMB users
• Prototype with Claude or other tools, then create production-ready developer specifications in Figma
• Contribute to and scale the design system with reusable components
• Drive user research with MSP and SMB customers, synthesize findings, and incorporate user needs
• Lead and contribute to weekly design critiques
• Partner with engineering and product on prioritization, scoping, and delivery
• QA designs to ensure correct implementation
• Evaluate evolving AI interaction patterns for agentic UX, conversational interfaces, and AI-assisted workflows
• Help define design processes, tooling, and team rituals as the team scales

Senior Product Designer

User Researcher

• Lead research ahead of the largest and highest-risk projects
• Scope key research questions before design and engineering commit to a direction
• Support designer-led user testing by shaping test plans and reviewing discussion guides
• Help recruit appropriate research participants
• Build and own a customer research database
• Establish the shared source of truth for customer insights across the company
• Define and maintain Hatz AI’s user personas
• Distinguish between MSP operators and the small businesses they serve
• Keep personas current as the company expands into new industries
• Present research findings and support roadmap and prioritization decisions

Senior Product Designer

Senior User Researcher