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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full customer lifecycle, focusing on customer success and value realization in B2B enterprise software. Proficient in utilizing AI tools for performance optimization and maintaining executive relationships to drive commercial outcomes.
Highest-signal resume keywords
Customer Success ManagementSaaS Delivery ModelsAccount Management Over $500K ARRAI Tools and TechniquesExperience in AML or Fraud Prevention
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementProject ManagementScoping and ReportingCross-Sell and Expansion StrategiesPerformance Monitoring and Optimization
Soft Skills
Executive Relationship ManagementCommunication SkillsOwnership Orientation
Tools & Technologies
AI ToolsAgentic AI Tools
Industry Keywords
B2B Enterprise SoftwareAnti-Money LaunderingFraud DetectionRegulated Financial ServicesGovernance Calls
About the role
Key responsibilities & impact- Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases
- Manage delivery according to Hawk’s best practices and methodology
- Build plans, track progress, and report clearly
- Design and drive joint success plans aligned with client business objectives and regulatory context
- Own commercial outcomes, including GRR and NRR, and revenue recognition outcomes where applicable
- Build and prove customer confidence supporting signed and renewed deals
- Monitor usage and performance and turn findings into optimization work
- Use AI and agentic AI tools for QBR preparation, account insight, and reporting
- Participate in pre-sales conversations as a delivery and value-creation subject matter expert
- Build and maintain executive relationships through governance calls and QBRs
- Hawk provides AI-supported anti-money laundering and fraud detection technology to banks and payment providers globally
Requirements
What you’ll need- 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software
- Track record managing accounts at $500K+ ARR, including cross-sell or expansion work
- Ability to own a delivery plan end to end, including scoping, tracking, and reporting
- Strong grasp of SaaS and enterprise software delivery models
- Experience in AML, fraud prevention, or another regulated financial services domain is advantageous
- Hands-on comfort with AI and agentic AI tools and techniques
- Comfort operating at C-suite level and running governance calls with customer leadership
- Ownership-oriented approach to customer value and outcomes
- Experience in, or appetite for, a start-up or scale-up environment
- Fluent English: able to speak, read, and write English fluently
- Ability to work in a hybrid setup onsite 2–3 days per week if selecting an office location
Benefits
Comp & perks- Opportunities to grow professionally and make a difference in the world
- Remote workplace designation