Hawk

Affiliate Manager

• Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases
• Manage delivery according to Hawk’s best practices and methodology
• Build plans, track progress, and report clearly
• Design and drive joint success plans aligned with client business objectives and regulatory context
• Own commercial outcomes, including GRR and NRR, and revenue recognition outcomes where applicable
• Build and prove customer confidence supporting signed and renewed deals
• Monitor usage and performance and turn findings into optimization work
• Use AI and agentic AI tools for QBR preparation, account insight, and reporting
• Participate in pre-sales conversations as a delivery and value-creation subject matter expert
• Build and maintain executive relationships through governance calls and QBRs
• Hawk provides AI-supported anti-money laundering and fraud detection technology to banks and payment providers globally

Customer Value Partner, APAC

• Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases
• Manage delivery according to Hawk's best practices and methodology
• Build plans, track progress, and report clearly
• Design and drive joint success plans aligned with client business objectives and regulatory context
• Own commercial outcomes, including GRR and NRR, and revenue recognition outcomes where applicable
• Monitor usage and performance and turn findings into optimization work
• Use AI and agentic AI tools for QBR preparation, account insight, and reporting
• Participate in pre-sales conversations as a delivery and value-creation subject matter expert
• Build and maintain executive relationships across customer accounts
• Run governance calls and QBRs

Customer Value Partner

Events

• Build and run Hawk’s in-person and digital marketing events program
• Own the events calendar end-to-end, including event selection, planning, briefing, logistics, on-site delivery, and post-event follow-up and nurture
• Build and maintain a longlist of third-party conferences, sponsorships, and speaking opportunities across target markets
• Plan and run roundtables and executive dinners for prospects, customers, and Hawk executives
• Lead planning and delivery of customer summits, including content, speakers, venue, and attendee experience
• Manage pre-event goals, venue sourcing, budgeting, contracts, staffing, booth/stand design, meeting booking, promotion, collateral, and shipping
• Oversee on-site experiences for staff and customers
• Manage post-event follow-up, lead-management SLAs, nurture programs, and lead handoff
• Communicate with event stakeholders and partner with Sales and Marketing Operations on target lists, scheduling, reporting, and lead management
• Travel to US and larger EMEA and APAC events and hand off smaller regional events
• Build and run Hawk’s webinar program, including topic planning, speaker recruitment, registration, promotion, run-of-show, and follow-up
• Develop webinar themes with Product Marketing and Content
• Collaborate with partner organizations on co-hosted webinars
• Manage webinar platforms, registration pages, reminder/follow-up sequences, and HubSpot integration
• Track registration, attendance, engagement, and pipeline contribution
• Pilot new digital formats such as panels, fireside chats, and virtual roundtables

Customer Value Partner, APAC

Customer Value Partner

Global Events Manager