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Hawk

Customer Value Partner

Hawk

. Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases .

Posted 9/29/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in managing the full customer lifecycle, including scoping, implementation, and ongoing value realization in B2B enterprise software. Proficient in utilizing AI tools for reporting and insights while maintaining executive relationships and driving commercial outcomes.

Highest-signal resume keywords
Customer Success ManagementSaaS Delivery ModelsAccount ManagementAI Tools ProficiencyC-Suite Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer Lifecycle ManagementProject ManagementRevenue RecognitionPerformance MonitoringCross-Sell StrategiesRegulatory ComplianceScoping and TrackingValue RealizationOptimization TechniquesB2B Enterprise Software
Soft Skills
Relationship BuildingOwnership MindsetCommunication SkillsAdaptabilityCollaboration
Tools & Technologies
AI ToolsAgentic AI ToolsGovernance Call PlatformsQBR Reporting Tools
Industry Keywords
Financial ServicesAMLFraud PreventionEnterprise SoftwareStart-Up Environment

About the role

Key responsibilities & impact
  • Own the full customer lifecycle from initial scoping and implementation through ongoing value realization, adoption, and new use cases
  • Manage delivery according to Hawk's best practices and methodology
  • Build plans, track progress, and report clearly
  • Design and drive joint success plans aligned with client business objectives and regulatory context
  • Own commercial outcomes, including GRR and NRR, and revenue recognition outcomes where applicable
  • Monitor usage and performance and turn findings into optimization work
  • Use AI and agentic AI tools for QBR preparation, account insight, and reporting
  • Participate in pre-sales conversations as a delivery and value-creation subject matter expert
  • Build and maintain executive relationships across customer accounts
  • Run governance calls and QBRs

Requirements

What you’ll need
  • 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software
  • Track record managing accounts at €500K+ ARR, including cross-sell or expansion work
  • Comfortable owning a delivery plan end to end, including scoping, tracking, and reporting
  • Strong grasp of SaaS and enterprise software delivery models
  • Experience in AML, fraud prevention, or another regulated financial services domain is advantageous
  • Hands-on comfort with AI and agentic AI tools and techniques
  • Genuine comfort operating at C-suite level
  • Bias toward ownership over process
  • Experience in, or real appetite for, a start-up or scale-up environment
  • Fluent English
  • Ability to work onsite 2-3 days per week in a hybrid setup
  • Another language relevant to Hawk's EMEA customer base is a bonus

Benefits

Comp & perks
  • Hybrid work model with onsite work 2-3 days per week
  • Multiple office locations to support flexibility and accommodate different needs
  • Opportunities to grow professionally
  • Culture of mutual trust, support and passion