Guest Relations Representative – Part Time

HCA Healthcare

. Greet and welcome patients, guests, and visitors .

Posted 10/6/2026part-timePennington • New Jersey • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively addressing inquiries and ensuring guest satisfaction while maintaining a professional image. Proficient in clerical and administrative tasks, with the ability to screen visitors and adhere to facility protocols.

Highest-signal resume keywords

Customer Service ExperienceService Recovery SkillsClerical and Administrative ServicesVisitor ScreeningKnowledge of Facility Locations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clerical ServicesAdministrative ServicesService Recovery SkillsVisitor ScreeningKnowledge of Facility Maps

Soft Skills

Friendly CommunicationProactive Problem SolvingEmotional Support

Industry Keywords

High School DiplomaCustomer ServiceProfessional ImageVisitor RestrictionsPhysical Demands

About the role

Key responsibilities & impact

Greet and welcome patients, guests, and visitors
Maintain a customer service work environment
Address inquiries and requests in a friendly and responsive manner
Anticipate patient, guest, and visitor needs and take proactive measures to ensure satisfaction
Direct guests to appropriate locations using facility maps or other aids
Respond immediately to guest inquiries
Provide patient and guest comfort and emotional support as needed
Survey the lobby and surrounding area to ensure it is inviting and visitors are assisted
Utilize service recovery skills in problem-solving situations
Answer phones promptly and courteously
Provide clerical and administrative services as needed
Collaborate continuously with security personnel to provide a hospitable, welcoming, and safe environment
Maintain awareness of visitor restrictions and screen visitors appropriately
Greet governmental surveyors and notify the Director and Manager of Governmental Affairs
Check mail twice a week and route patient mail appropriately
Maintain a professional image, moderate noise level, and neat, orderly front desk
Adhere to appropriate attire and maintenance standards

Requirements

What you’ll need

High school diploma or equivalent
One year previous customer service experience
Ability to address inquiries and requests in a friendly and responsive manner
Knowledge of department locations and ability to direct guests using facility maps or other aids
Service recovery skills for problem solving
Ability to provide clerical and administrative services
Ability to screen visitors appropriately and follow current visitor restrictions
Ability to wear appropriate attire and maintain a professional image
Ability to perform the listed physical demands, including standing, walking, climbing, carrying, pushing/pulling, bending, reaching, keyboard use, and repetitive motion
Ability to lift 15 lbs. from floor to waist and 10 lbs. at waist level and above
Accurate near vision, far vision, color discrimination, minimal depth perception, and hearing

Benefits

Comp & perks

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA), including Healthcare FSA and Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance, including Voluntary Life Spouse, Employee, and Child coverage
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program