Guest Relations Representative – Per Diem

HCA Healthcare

. Greet and welcome patients, guests, and visitors .

Posted 10/9/2026part-timePennington • New Jersey • United StatesJunior💰 $17 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively greeting and assisting patients and visitors while maintaining a welcoming environment. Proficient in problem-solving and service recovery techniques to enhance guest satisfaction.

Highest-signal resume keywords

Customer Service ExperienceService Recovery SkillsClerical and Administrative ServicesVisitor Screening and MonitoringProfessional Image Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaAbility to Lift 15 lbs.Near Vision AccuracyFar Vision AccuracyFine-Motor Activities

Soft Skills

Friendly and Responsive CommunicationProactive SupportEmotional Support

Tools & Technologies

Facility MapsPhone Systems

Industry Keywords

Patient ComfortGuest SatisfactionOccupational Exposure RisksLobby Monitoring

About the role

Key responsibilities & impact

Greet and welcome patients, guests, and visitors
Maintain a customer service work environment
Address inquiries and requests in a friendly and responsive manner
Anticipate patient, guest, and visitor needs and proactively support their satisfaction
Direct guests to appropriate locations using facility maps or other aids
Respond immediately to guest inquiries
Provide patient and guest comfort and emotional support as needed
Survey the lobby and surrounding area to ensure it is inviting and visitors are assisted
Use service recovery skills in problem-solving situations
Answer phones promptly and courteously and provide clerical and administrative services as needed
Collaborate continuously with security personnel to provide a hospitable, welcoming, and safe environment
Monitor visitor restrictions and screen visitors appropriately
Greet governmental surveyors and notify the Director and Manager of Governmental Affairs
Check mail twice weekly and route patient mail appropriately
Present a professional image, maintain moderate noise levels, and keep the front desk neat and orderly
Adhere to appropriate attire and maintenance requirements

Requirements

What you’ll need

High school diploma or equivalent
One year previous customer service experience
Ability to stand frequently
Ability to sit, walk, climb stairs or ladders, carry objects, push/pull, twist, bend, reach, squat/kneel/crawl, perform wrist-position deviation and fine-motor activities, and use a keyboard repetitively
Ability to talk or hear continuously
Ability to lift 15 lbs. from floor to waist and 10 lbs. at waist level and above
Accurate near vision, far vision, color discrimination, minimal depth perception, and accurate hearing
Occupational exposure risks include bloodborne pathogens, chemicals, airborne communicable disease, extreme temperatures, radiation, uneven surfaces or elevations, extreme noise levels, and dust/particulate matter

Benefits

Comp & perks

Retirement Savings and Investment Plan
Disability Benefits – Short Term Disability (STD)
Sick Time Off
Employee Assistance Program