Telecom Operator, IT Telecommunications

HCA Healthcare

. Operate the switchboard console for routing internal and external calls .

Posted 10/5/2026full-timePennington • New Jersey • United StatesJunior💰 $16 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in operating switchboard systems and managing communication effectively in a healthcare environment. Capable of providing specialized services to diverse patient populations while ensuring compliance with established protocols.

Highest-signal resume keywords

Switchboard OperationCustomer Service ExperienceClear Communication SkillsFluency In EnglishEmergency Code Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Voice CommunicationCall ProcessingAlarm MonitoringInterpreter Service CoordinationOn-Call Schedule Management

Soft Skills

Excellent Customer Service SkillsAccurate Information Exchange

Tools & Technologies

Overhead Paging SystemInternal And External PagersCode Telephones

Industry Keywords

Healthcare CommunicationEmergency ProtocolsPatient ServicesHospital Operations

About the role

Key responsibilities & impact

Operate the switchboard console for routing internal and external calls
Initiate and coordinate established codes throughout Capital Health in accordance with policy
Reference and utilize organization on-call schedules for physician, operating room, laboratory, and anesthesia departments
Provide language and hearing specialized services to patients, physicians, and community
Monitor mechanical, gas, and fire alarms centralized in the switchboard area
Answer and process calls using established scripts
Transfer and route calls within established time frames
Operate overhead paging and internal and external pagers
Answer code telephones, obtain pertinent information, announce emergency codes, and log code events
Reference on-call personnel and notify appropriate staff
Set up schedules for the following calendar day as required
Arrange interpreter services and verify caller connections
Provide hearing-impaired patients with equipment through the Security Department and complete release forms
Associate ring tones with alarms, silence alarms, and notify appropriate hospital personnel
Follow up on issue resolution and provide information to affected departments
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalency
Six months previous customer service experience utilizing voice communication over the telephone
Clear communication skills
Fluent in English
Must be able to exchange accurate information
Excellent customer service skills
Formal customer service training preferred
Must be able to work at both campuses as needed
Ability to meet the listed physical, sensory, lifting, and occupational exposure requirements

Benefits

Comp & perks

Medical Plan
Prescription drug coverage & In-House Employee Pharmacy
Dental Plan
Vision Plan
Flexible Spending Account (FSA), including Healthcare FSA and Dependent Care FSA
Retirement Savings and Investment Plan
Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
Disability Benefits – Long Term Disability (LTD)
Disability Benefits – Short Term Disability (STD)
Employee Assistance Program
Commuter Transit
Commuter Parking
Supplemental Life Insurance, including Voluntary Life Spouse, Voluntary Life Employee, and Voluntary Life Child
Voluntary Legal Services
Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
Voluntary Identity Theft Insurance
Voluntary Pet Insurance
Paid Time-Off Program