Customer Care Associate I

HD Supply

. Provide customer service by responding to inquiries regarding product selection, services, and issues .

Posted 10/14/2026full-timeEtobicoke • CanadaJuniorMid-Level💰 CA$18 - CA$23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while utilizing computerized systems for tracking and information gathering. Capable of facilitating sales growth through product knowledge and effective communication.

Highest-signal resume keywords

Customer ServiceProduct KnowledgeComputerized Systems ProficiencyOrder ProcessingIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product SelectionQuotation RequestsDetailed ChecksInformation GatheringTroubleshooting

Soft Skills

CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Computerized Systems

Certifications & Qualifications

HS DiplomaGED

Industry Keywords

Sales ProcessCustomer InquiriesCatalogues

About the role

Key responsibilities & impact

Provide customer service by responding to inquiries regarding product selection, services, and issues
Respond to customer order and quotation requests within department service goals
Perform follow-up to ensure customer service expectations are met
Facilitate profitable growth and the sales process through department incentive and initiative programs
Research and suggest alternative products to customers
Represent products and increase sales where appropriate or requested
Use computerized systems for tracking, information gathering, and troubleshooting
Resolve customer issues, including issuing credit concessions
Refer complex, non-standard problems to a supervisor

Requirements

What you’ll need

HS Diploma or GED strongly preferred
0-2 years of experience in area of responsibility
Knowledge of 20,000 products and 3 catalogues
Ability to respond to customer order and quotation requests by telephone, e-mail, written, and faxed correspondence
Ability to use computerized systems for tracking, information gathering, and troubleshooting
Ability to work under close supervision and follow prescribed processes
Ability to perform detailed checks and accept close review of output
No travel required