HD Supply

Sales

• Manage and direct a sales force to achieve sales and profit goals within a territory
• Design and recommend sales and marketing programs
• Set short- and long-term sales strategies
• Develop and implement sales and customer retention programs
• Plan, forecast, and report on sales and competitive pricing activities and tactics
• Manage the day-to-day activities of sales representatives
• Define the sales process and develop efficient, creative sales strategies
• Analyze reports to identify territory sales and revenue growth opportunities
• Spend time in the field and interact with customers and internal partners to resolve escalated issues
• Develop sales processes to increase market share within the assigned territory
• Manage and develop direct reports, including outside sales and special product sales
• Review performance, identify successful candidates, and coach and develop the team for career development and sales growth

Sales Manager

General

• Review service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement
• Recruit and onboard contractors based on assessments, serving as the primary communication and escalation point
• Develop and maintain a contractor performance grading system
• Review audits to ensure compliance with HD Supply standards
• Educate contractors on quality standards and procedural guidelines
• Connect contractors and sales teams by communicating service capabilities to sales representatives
• Manage contractor inquiries regarding project specifications, regulatory compliance, and customer expectations
• Use QuickBase to assess programming needs for future growth and maintain accurate, integral data
• Participate in strategy discussions for potential integration with organizational platforms and systems
• Approve contractors' licenses in QuickBase for permitted services
• Review scopes of work for compliance with licensing laws
• Provide backup licensing expertise during project success calls
• Troubleshoot and resolve complex problems
• Independently determine approaches to solutions
• May oversee project and assignment completion, including planning, assigning, monitoring, reviewing progress and accuracy, and evaluating results
• Contribute to employees' professional development without hiring or firing authority

Contractor Relations Specialist

Inside Sales

• Facilitate the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication
• Oversee responses to customer order and quotation requests for all levels of accounts
• Prospect for new sales opportunities via outbound calling and emailing
• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support
• Generate profitable growth through quota attainment
• Provide product pricing by consulting the pricing matrix and other resources
• Develop code directives for certain products while maintaining target margin goals
• Perform estimating, take-off, and proposal duties as necessary
• Refer complex or unusual problems to a supervisor
• Exercise judgment under general supervision in accordance with defined policies, procedures, and techniques

Inside Sales Representative – Portable Coverage

Account Manager

• Sell MRO (maintenance, repair and operations) supplies and Jan/San products to an established customer portfolio
• Maintain and drive sales within the Industrial and Trades vertical
• Exceed sales and profit targets in a designated territory
• Implement sales and marketing programs and establish short- and long-term sales strategies
• Secure profitable new accounts through industry research, networking, and proactive prospecting
• Manage sales and customer retention initiatives to enhance sales performance, profitability, and customer satisfaction
• Plan, forecast, and report sales activities and competitive pricing tactics
• Generate strategic sales call schedules and conduct face-to-face customer visits
• Promote value-added solutions, navigate objections, and identify sales opportunities
• Build and maintain a pipeline of qualified managed accounts using a customer relationship management tool
• Utilize cold-call strategies to grow territory accounts
• Maintain industry-specific product knowledge and understanding of specialized services
• Use Salesforce reporting and data analysis to identify territory growth opportunities
• Review customer portfolios and act on underperforming accounts
• Collaborate with inside sales to support business growth and development
• Troubleshoot and resolve complex problems and oversee projects or assignments as applicable

Field Account Manager – Trades & Industrial

• Maintain and drive Maintenance, Repair, and Operations (MRO) sales for an established portfolio of public sector customers
• Prospect new accounts, retain existing accounts, and expand opportunities with current customers to meet yearly sales goals
• Develop and maintain strong sales relationships with key decision makers and influencers
• Manage sales volume with existing customers while acquiring new customers
• Develop and implement plans to expand business presence in the assigned area
• Share market insights and competitor information throughout the organization
• Collaborate with leadership to analyze market trends and customer needs and develop sales strategies
• Attend monthly business meetings, local trade shows, and regional or national activities as necessary
• Perform consistent day travel in the San Diego-North County territory with infrequent overnight travel
• Analyze and resolve missing/incomplete information and inconsistencies/anomalies in complex research/data
• Provide general guidance or training to junior-level personnel

Field Account Representative – Public Sector

• Sell MRO (maintenance, repair and operations) supplies and other products to an established portfolio of multi-family housing customers
• Maintain and drive sales across Stockton, Tracy, Lodi, CA and surrounding areas
• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers
• Develop and maintain strong sales relationships with key decision makers and influencers
• Manage sales volume with existing customers while prospecting and acquiring new customers
• Develop and implement plans to expand business presence in the assigned area
• Share market insights and competitor information throughout the organization
• Collaborate with leadership to analyze market trends and customer needs and develop sales strategies
• Attend monthly business meetings, local trade shows, and regional or national activities as necessary
• Resolve missing/incomplete information and inconsistencies/anomalies in complex research/data
• Provide general guidance or train junior-level support or professional personnel
• Travel overnight less than 10% of the time

Field Account Representative – Multi-Family

• Achieve annual sales and profitability targets within the assigned territory
• Drive business growth with existing and incremental customers
• Establish and expand relationships with owners and contractors
• Serve as the central point of contact for territory renovation projects
• Manage project management, due diligence, product sourcing, product selection, RFPs, and quoting
• Coordinate projects between internal and external customers
• Partner with credit teams to identify funding and ownership
• Troubleshoot and resolve complex problems
• Plan, assign, monitor, and review project or assignment progress and accuracy when overseeing work
• Contribute to employees’ professional development
• Perform other duties as assigned

Renovation Sales Representative

• Facilitate the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication
• Oversee responses to customer order and quotation requests for all levels of accounts
• Prospect for new sales opportunities via outbound calling and emailing
• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and customer service and support
• Generate profitable growth through quota attainment
• Provide product pricing by consulting the pricing matrix and other resources
• Develop code directives for certain products while maintaining target margin goals
• Perform estimating, take-off, and proposal duties as necessary
• Refer complex, unusual problems to the supervisor
• Work under general supervision and exercise judgment according to defined policies, procedures, and techniques

Inside Sales Representative

• Build relationships with property managers and owners in Seattle’s multifamily communities
• Exceed sales and profit targets in a designated territory
• Implement sales and marketing programs and establish short- and long-term sales strategies
• Secure profitable new accounts through industry research, networking, and proactive prospecting
• Manage sales and customer retention initiatives to improve sales performance, profitability, and customer satisfaction
• Plan, forecast, and report sales activities and competitive pricing tactics
• Generate sales call schedules and conduct face-to-face customer visits
• Promote value-added solutions and navigate customer objections
• Identify, develop, and maintain a pipeline of managed accounts using a customer relationship management tool
• Utilize cold-calling strategies to grow territory accounts
• Maintain industry-specific product knowledge and understanding of specialized services
• Use Salesforce reporting and data analysis to identify territory sales and revenue opportunities
• Review customer portfolios and act on underperforming accounts
• Collaborate with inside sales to support business growth and development
• Troubleshoot complex problems, make decisions under uncertainty, and independently determine solution approaches
• May oversee projects and assignments and contribute to employee professional development without hiring or firing authority

Field Account Manager

Account Executive

• Prospect for new sales opportunities via outbound calling and emailing.
• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Generate profitable growth through quota attainment.
• Provide product pricing by consulting the pricing matrix and other resources to determine the appropriate price.
• Develop code directives for certain products while maintaining target margin goals.
• Perform estimating, take-off, and proposal duties as necessary.
• Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, email, and written and faxed correspondence.
• Refer complex, unusual problems to supervisor and work under general supervision.

Bilingual Inside Sales Rep

• Exceed sales and profit targets in a designated territory
• Implement sales and marketing programs and establish short- and long-term sales strategies
• Secure profitable new accounts through industry research, networking, and proactive prospecting
• Manage sales and customer retention initiatives
• Oversee planning, forecasting, reporting of sales activities, and competitive pricing tactics
• Generate strategic sales call schedules and conduct face-to-face customer visits
• Promote value-added solutions and navigate customer objections
• Identify, develop, and maintain a pipeline of qualified managed accounts using a designated CRM tool
• Utilize cold-call strategies to grow territory accounts
• Maintain industry-specific product knowledge and understanding of specialized services
• Use Salesforce reporting and data analysis to identify sales and revenue growth opportunities
• Review customer portfolios and act on underperforming accounts
• Collaborate with inside sales to support business growth and development
• Troubleshoot complex problems and make decisions under uncertainty
• May oversee projects and assignments and contribute to employee professional development

• Exceed sales and profit targets in a designated territory
• Implement sales and marketing programs and establish short- and long-term sales strategies
• Secure profitable new accounts through industry research, networking, and proactive prospecting
• Manage sales and customer retention initiatives
• Plan, forecast, and report sales activities and competitive pricing tactics
• Generate strategic sales call schedules and conduct face-to-face customer visits
• Promote value-added solutions and navigate objections
• Identify, develop, and maintain a pipeline of managed accounts using a customer relationship manager tool
• Utilize cold-call strategies to grow territory accounts
• Maintain industry-specific product knowledge and understanding of specialized services
• Use Salesforce reporting and data analysis to identify sales and revenue growth opportunities
• Review customer portfolios and act on underperforming accounts
• Collaborate with inside sales to support business growth and development
• Troubleshoot and resolve complex problems and make decisions under uncertainty
• Independently perform assignments and determine approaches to solutions
• May oversee projects and assignments, including planning, assigning, monitoring, reviewing progress and accuracy, and evaluating results
• Contribute to employees’ professional development without hiring or firing authority
• Travel overnight less than 10% of the time

Outside Sales

• Maintain and drive Maintenance, Repair, and Operations (MRO) sales for an established portfolio of hospitality accounts
• Travel daily within the territory to visit customers
• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding current-customer opportunities
• Meet yearly sales goals in core and emerging industries and markets
• Develop and maintain strong sales relationships with key decision makers and influencers
• Manage sales volume with existing customers while acquiring new customers
• Develop and implement plans to expand business presence in the assigned area
• Share market insights and competitor information across the organization
• Collaborate with leadership to analyze market trends and customer needs
• Attend monthly business meetings, local trade shows, and regional or national activities as necessary
• Resolve missing or incomplete information and inconsistencies in complex research/data
• Provide general guidance or training to junior support or professional personnel

Outside Sales Account Manager, Hospitality

• Sell MRO (maintenance, repair and operations) supplies and other products to an established portfolio of multi-family housing customers
• Drive profitable sales growth by prospecting new accounts, retaining existing accounts, and expanding opportunities with current customers
• Develop and maintain strong sales relationships with key decision makers and influencers
• Manage sales volume with existing customers while prospecting and acquiring new customers
• Develop and implement plans to expand business presence in the assigned area
• Share market insights and competitor information across the organization
• Collaborate with leadership to analyze market trends and customer needs and develop sales strategies
• Attend monthly business meetings, local trade shows, and regional or national activities as necessary
• May provide guidance to or train junior-level personnel

Outside Sales Account Manager – Multifamily

• Maintain and drive Maintenance, Repair, and Operations (MRO) sales for an established customer portfolio
• Seek new business and prospect new accounts
• Retain existing accounts and expand opportunities with current customers
• Develop and maintain strong sales relationships with key decision makers and influencers
• Manage sales volume with existing customers while acquiring new customers
• Develop and implement plans to expand business presence in the assigned area
• Share market insights and competitor information throughout the organization
• Collaborate with leadership to analyze market trends and customer needs
• Attend monthly business meetings, local trade shows, and regional or national activities as necessary
• Drive profitable sales growth to meet yearly sales goals
• Travel consistently during the day within the Fresno territory, with overnight travel typically less than 10%