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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support through effective communication across various online channels, while utilizing software tools for order tracking and troubleshooting. Proficient in guiding customers through the online ordering process and addressing post-order inquiries related to shipping and billing.
Highest-signal resume keywords
Customer Inquiry ResponseProduct Selection AssistanceAccount Registration SupportOrder Tracking Software UtilizationWeb Platform Performance Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ResponseProduct Selection AssistanceAccount Registration SupportOrder TrackingTroubleshootingIssue ResolutionWeb Platform Performance Analysis
Soft Skills
Effective CommunicationProblem Solving
Tools & Technologies
Order Tracking Software
Certifications & Qualifications
Specialized Skills Training/Certification
Industry Keywords
Customer SupportOnline Ordering ProcessPost-Order QuestionsShippingBillingDelivery
About the role
Key responsibilities & impact- Respond to routine customer inquiries received via email, chat, or other online inquiry channels
- Assist customers with product selection, answer basic questions, and suggest available product options
- Provide support for account registration, account setup, and user ID creation
- Use software tools to resolve inquiries, track orders, gather information, and troubleshoot issues
- Guide customers through the online ordering process and represent products to support increased web sales
- Address and resolve post-order questions regarding shipping, billing, and delivery
- Analyze, troubleshoot, and report web platform performance issues
- Document customer problems, input tickets, and escalate or engage others for resolution
- Refer complex or unusual problems to a supervisor
- Perform other duties as assigned
Requirements
What you’ll need- HS Diploma or GED strongly preferred
- Specialized skills training/certification may be required
- Generally 2-5 years of experience in area of responsibility
- Ability to respond to customer inquiries via email, chat, or other online inquiry channels
- Ability to assist with product selection and answer basic questions
- Ability to support account registration, account setup, and user ID creation
- Ability to utilize software tools for order tracking, information gathering, troubleshooting, and issue resolution
- Ability to guide customers through the online ordering process
- Ability to address post-order questions regarding shipping, billing, and delivery
- Ability to analyze, troubleshoot, and report web platform performance issues
Benefits
Comp & perks- Medical (with Prescription drug coverage), dental, and vision plans
- Health care and Dependent Care FSA (as applicable)
- 401(K) with company match
- Paid Holiday, Vacation, Personal Time, and Wellness Day
- Paid Sick Time
- Life and Accidental Death & Dismemberment Insurance
- Short and Long-term Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Whole Life insurance
- Commuter Benefits
- Tuition Reimbursement
- Employee Assistance Program
- Adoption and Surrogacy Assistance