Interfacility Transport Coordinator

Health Careers Manitoba

. Answer and process calls for service and requests for assistance .

Posted 10/10/2026full-timeWinnipeg • CanadaMid-LevelSenior💰 CA$32 - CA$51 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in emergency communication and operations, with strong skills in triaging calls and maintaining accurate records. Proficient in Windows-based programs and committed to ongoing professional development and mentorship.

Highest-signal resume keywords

Emergency Medical Service CommunicationCall Center ExperienceEmergency Department Information Systems (EDIS)Typing/Keyboarding Skills (35 WPM)Criminal Records Check Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Triage SkillsRecord KeepingWindows-Based Computer ProgramsMulti-TaskingDecision-MakingProblem-SolvingOrganizational SkillsCommunication SkillsConfidentiality RespectCultural Diversity Awareness

Soft Skills

Interpersonal SkillsTeam CollaborationIndependent WorkEffective CommunicationMentorship

Certifications & Qualifications

Active Member of Regulatory BodyCriminal Records CheckVulnerable Sector SearchChild Abuse Registry CheckAdult Abuse Registry Check

Industry Keywords

Workplace Safety and Health RegulationsEmergency ServicesHealth CareDisaster PreparednessProvincial Geography

About the role

Key responsibilities & impact

Answer and process calls for service and requests for assistance
Obtain essential caller information and triage the nature of injuries and illnesses
Monitor and operate communication systems, maintaining and documenting essential communications
Receive, record, and maintain support information for each case
Process low-acuity calls and administrative requests; enter information into the computer system
Refer callers to appropriate clinical personnel
Advise law enforcement and other agencies about incidents requiring their involvement
Receive and provide information from law enforcement, hospitals, agencies, and institutions to the VECTRS Team
Communicate effectively with coworkers to support efficient departmental, program, and regional operations
Perform other related duties as required
Ensure adherence to Workplace Safety and Health Regulations and Policies
Participate in fire prevention, disaster preparedness, safety, health, fire, disaster, and evacuation programs
Serve as a resource to staff and health care professionals
Maintain and update professional skills through continuing education
Provide mentorship and training to team members
Participate on committees and in regular staff meetings

Requirements

What you’ll need

Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
A combination of education training and/or experience may be considered
Active member in good standing of an associated regulatory body as appropriate
Experience in a call center environment is highly-desirable
Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
Strong interpersonal and communication skills, both verbal and written
Typing/Keyboarding skills at 35 wpm
Ability to multi-task
Demonstrated ability to work as part of a team
Demonstrated ability to work independently
Ability to respect and promote confidentiality
Ability to perform the duties of the position on a regular basis
Competent in Windows-based computer programs
Strong organizational, decision-making and problem-solving skills
Ability to respect and promote a culturally diverse population
Working knowledge of the provincial geography
Ability to work Days, Evenings, Nights, Weekends and General Holidays
Current satisfactory Criminal Records Check including Vulnerable Sector Search, Child Abuse Registry Check and Adult Abuse Registry Check required as a condition of employment

Benefits

Comp & perks

Continuing education programs, literature reviews, interest groups, and lectures
Mentorship and training opportunities
Participation in in-service education programs
Workplace safety and health programs
Accommodations available upon request during the assessment and selection process
Employment equity and workplace diversity support