Interfacility Transport Coordinator

Health Careers Manitoba

. Answer and process calls for service and requests for assistance .

Posted 10/22/2026contractWinnipeg • CanadaMid-LevelSenior💰 CA$32 - CA$51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in emergency medical service communication and operations, with strong interpersonal and organizational skills. Proficient in managing calls for service, maintaining confidentiality, and collaborating effectively with healthcare professionals and law enforcement.

Highest-signal resume keywords

Degree/Diploma In Health CareEmergency Department Information Systems (EDIS)Call Center ExperienceStrong Interpersonal SkillsTyping/Keyboarding Skills At 35 WPM

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency Medical Service CommunicationCase DocumentationMulti-TaskingWindows Based Computer ProgramsDecision-Making Skills

Soft Skills

Strong Organizational SkillsProblem-Solving SkillsAbility To Work IndependentlyAbility To Work As Part Of A TeamEffective Communication Skills

Certifications & Qualifications

Current Criminal Records CheckCurrent Child Abuse Registry CheckCurrent Adult Abuse Registry Check

Industry Keywords

Health SciencesEmergency Medical ServicesConfidentialityCulturally Diverse PopulationProvincial Geography

About the role

Key responsibilities & impact

Answer and process calls for service and requests for assistance
Obtain essential information from callers and triage the nature of injuries and illnesses
Monitor and operate communication systems and maintain efficient, essential communications
Receive, record, and maintain support information regarding each case
Process low-acuity calls and administrative requests; enter information into the computer system
Refer callers to appropriate clinical personnel
Advise law enforcement and other agencies of incidents requiring their involvement
Receive and provide information from law enforcement, hospitals, and other agencies to the VECTRS Team
Communicate effectively with co-workers to support departmental, program, and regional operations
Participate in safety and health programs, including fire, disaster, and evacuation planning
Collaborate with in-service education programs and serve as a resource to staff and health-care professionals
Maintain and update professional skills through continuing education
Provide mentorship and training to team members
Participate in committees and regular staff meetings
Perform other related duties as required

Requirements

What you’ll need

Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
A combination of education training and/or experience may be considered
Active member in good standing of an associated regulatory body as appropriate
Experience in a call center environment is highly-desirable
Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
Strong interpersonal and communication skills, both verbal and written
Typing/Keyborading skills at 35 wpm
Ability to multi-task
Demonstrated ability to work as part of a team
Demonstrated ability to work independently
Ability to respect and promote confidentiality
Ability to perform the duties on the position on a regular basis
Competent in Windows based computer programs
Strong organizational, decision-making and problem-solving skills
Ability to respect and promote a culturally diverse population
Working knowledge of the provincial geography
Ability to work shifts: Days, Evenings, Night, Weekends and General Holidays
Current satisfactory Criminal Records Check, including Vulnerable Sector Search
Current Child Abuse Registry Check
Current Adult Abuse Registry Check

Benefits

Comp & perks

Continuing education programs, literature reviews, interest groups, and lectures
Mentorship and training opportunities
Accommodations available upon request during the assessment and selection process
Employment equity and workplace diversity support