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Interfacility Transport Coordinator
Health Careers Manitoba. Answer and process calls for service and requests for assistance .
About the role
Key responsibilities & impact- Answer and process calls for service and requests for assistance
- Obtain essential caller information and triage injuries and illnesses
- Monitor and operate communication systems
- Receive, record, and maintain support information for each case
- Process low-acuity calls and administrative requests; enter information into the computer system
- Refer callers to appropriate clinical personnel
- Advise law enforcement and other agencies when their involvement is required
- Receive and provide information from law enforcement, hospitals, agencies, and institutions to the VECTRS Team
- Communicate effectively with co-workers to support departmental, program, and regional operations
- Adhere to Workplace Safety and Health Regulations and Policies
- Participate in fire prevention, disaster preparedness, safety, and health programs
- Collaborate with in-service education programs and serve as a resource to staff and health care professionals
- Maintain and update professional skills through continuing education
- Provide mentorship and training to team members
- Participate in committees and regular staff meetings
- Perform other related duties as required
Requirements
What you’ll need- Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
- A combination of education training and/or experience may be considered
- Active member in good standing of an associated regulatory body as appropriate
- Experience in a call center environment is highly-desirable
- Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
- Knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
- Strong interpersonal and communication skills, both verbal and written
- Typing/Keyborading skills at 35 wpm
- Ability to multi-task
- Ability to work as part of a team and independently
- Ability to respect and promote confidentiality
- Ability to perform the duties of the position on a regular basis
- Competent in Windows based computer programs
- Strong organizational, decision-making and problem-solving skills
- Ability to respect and promote a culturally diverse population
- Working knowledge of the provincial geography
- Ability to work shifts: Days, Evenings, Nights, Weekends and General Holidays
- Current satisfactory Criminal Records Check, including Vulnerable Sector Search, as a condition of employment
- Child Abuse Registry Check as a condition of employment
- Adult Abuse Registry Check as a condition of employment
Benefits
Comp & perks- Continuing education programs, literature reviews, interest groups, and lectures
- Mentorship and training opportunities
- Workplace accommodations available upon request during the assessment and selection process
- Employment equity and workplace diversity support