Interfacility Transport Coordinator

Health Careers Manitoba

. Answer and process calls for service and requests for assistance .

Posted 10/22/2026full-timeWinnipeg • CanadaMid-LevelSenior💰 CA$32 - CA$51 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in emergency medical service communication and operations, with strong skills in triaging calls and maintaining accurate documentation. Proficient in Windows-based programs and capable of providing mentorship and training to team members while adhering to safety regulations.

Highest-signal resume keywords

Degree/Diploma In Health CareEmergency Department Information Systems (EDIS)Call Center ExperienceStrong Interpersonal And Communication SkillsCurrent Criminal Records Check

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Triage SkillsTyping/Keyboarding Skills At 35 WpmDocumentation MaintenanceMulti-Tasking AbilityOrganizational SkillsDecision-Making SkillsProblem-Solving SkillsKnowledge Of Provincial Geography

Soft Skills

Strong Interpersonal SkillsEffective Communication SkillsAbility To Work IndependentlyAbility To Work As Part Of A TeamRespect For Confidentiality

Tools & Technologies

Windows-Based Computer ProgramsCommunication Systems

Certifications & Qualifications

Active Member In Good Standing Of Regulatory BodyCurrent Child Abuse Registry CheckCurrent Adult Abuse Registry Check

Industry Keywords

Emergency Medical ServiceHealth CareCall Center EnvironmentWorkplace Safety And Health RegulationsCulturally Diverse Population

About the role

Key responsibilities & impact

Answer and process calls for service and requests for assistance
Obtain essential caller information and triage injuries and illnesses
Monitor and operate communication systems, ensuring communications are maintained and documented
Receive, record, and maintain support information for each case
Process low-acuity calls and administrative requests; enter information into the computer system
Refer callers to appropriate clinical personnel when appropriate
Advise law enforcement and other agencies of incidents requiring their involvement
Receive and provide information from law enforcement, hospitals, and other agencies and institutions
Communicate effectively with co-workers to promote efficient departmental, program, and regional operations
Adhere to Workplace Safety and Health Regulations and Policies
Participate in fire prevention, disaster preparedness, safety, health, fire, disaster, and evacuation programs
Collaborate with in-service education programs
Serve as a resource to staff and other health care professionals
Maintain and update professional skills through continuing education
Provide mentorship and training to team members
Participate in committees and regular staff meetings
Perform other related duties as required

Requirements

What you’ll need

Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
A combination of education training and/or experience may be considered
Active member in good standing of an associated regulatory body as appropriate
Experience in a call center environment is highly-desirable
Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
Demonstrated knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
Strong interpersonal and communication skills, both verbal and written
Typing/Keyboarding skills at 35 wpm
Ability to multi-task
Demonstrated ability to work as part of a team
Demonstrated ability to work independently
Ability to respect and promote confidentiality
Ability to perform the duties of the position on a regular basis
Competent in Windows-based computer programs
Strong organizational, decision-making and problem-solving skills
Ability to respect and promote a culturally diverse population
Working knowledge of the provincial geography
Ability to work Days, Evenings, Nights, Weekends and General Holidays
Current satisfactory Criminal Records Check, including Vulnerable Sector Search
Current Child Abuse Registry Check
Current Adult Abuse Registry Check
Copy of required licenses/certifications with application

Benefits

Comp & perks

Continuing education programs, literature reviews, interest groups, and lectures
Mentorship and training opportunities
Employment equity and workplace diversity support
Accommodations available upon request during assessment and selection
Union-represented position (MAHCP)