Interfacility Transport Coordinator

. Answer and process calls for medical assistance and transportation requests .

Posted 9/25/2026full-timeWinnipeg • CanadaMid-LevelSenior💰 CA$32 - CA$51 per hourWebsite

Key responsibilities & impact

Answer and process calls for medical assistance and transportation requests
Obtain essential caller information and triage injuries and illnesses
Monitor and operate communication systems
Receive, record, and maintain case support information
Process low-acuity calls and administrative assistance requests in the computer system
Refer callers to appropriate clinical personnel
Advise law enforcement and other agencies when their involvement is required
Receive and provide information to law enforcement, hospitals, and other agencies and institutions
Communicate with co-workers to support efficient departmental, program, and regional operations
Follow applicable VECTRS and Shared Health regulations and policies
Participate in fire prevention, disaster preparedness, safety, and health programs
Collaborate with in-service education programs and serve as a resource to staff and health care professionals
Maintain and update professional skills through continuing education
Provide mentorship and training to team members
Participate in committees and regular staff meetings
Perform other related duties as required

What you’ll need

Degree/Diploma in a relevant health care or health sciences related discipline from an accredited education institution
A combination of education training and/or experience may be considered
Active member in good standing of an associated regulatory body as appropriate
Experience in a call center environment is highly-desirable
Knowledge or experience working with Emergency Department Information Systems (EDIS) is an asset
Knowledge of Emergency Medical Service/medical transportation communication and operations is an asset
Strong interpersonal and communication skills, both verbal and written
Typing/Keyboarding skills at 35 wpm
Ability to multi-task
Ability to work as part of a team and independently
Ability to respect and promote confidentiality
Ability to perform the duties of the position on a regular basis
Competence in Windows-based computer programs
Strong organizational, decision-making, and problem-solving skills
Ability to respect and promote a culturally diverse population
Working knowledge of provincial geography
Ability to work Days, Evenings, Nights, Weekends, and General Holidays
Current satisfactory Criminal Records Check, including Vulnerable Sector Search
Current Child Abuse Registry Check
Current Adult Abuse Registry Check

Comp & perks

Continuing education programs, literature reviews, interest groups, and lectures
Mentorship and training opportunities
Workplace safety and health programs
Accommodations available upon request during the assessment and selection process
Employment equity and workplace diversity support