Health Gorilla

Director

• Manage the lab network portfolio proactively, anticipating client needs, risks, and opportunities
• Maintain account status, health, contract position, and next steps
• Contact clients ahead of changes, issues, and renewal milestones
• Analyze usage, renewal, and account data to shape account strategy
• Own the lab network portfolio as primary contact and escalation point after implementation
• Build relationships with executive sponsors, operations leaders, commercial leadership, and technical teams
• Lead regular business reviews covering usage, adoption, open issues, and account goals
• Own renewals from early planning through signed agreement
• Track renewal timing, contract terms, and notice periods
• Work with Legal and Finance on renewal terms, pricing, and contract structure
• Identify cross-sell, upsell, and network expansion opportunities
• Build account plans and set network expansion strategy
• Drive adoption across client practices and support lab and partner onboarding
• Monitor usage and account health and address drop-off
• Partner with Lab Network Operations on interface health, escalation paths, and connectivity standards
• Maintain reconciled lab network data across Salesforce, the interface monitor, and public-facing lists
• Improve internal handoffs, tracking, reporting, onboarding, communication, issue resolution, and documentation
• Convert recurring issues into lasting fixes and document repeatable processes
• Automate reconciliation, renewal tracking, account health reporting, and client communications
• Use AI tooling and share effective workflows and reusable assets
• Bring client and partner feedback to Product and leadership
• Report on renewal rates, expansion, account health, and network performance

Explore Director of Client Experience, Lab Network at Health Gorilla. Review requirements and application details.