Network Service Technician

Health Monitor Network

. Report directly to the Regional Service Manager .

Posted 10/28/2026part-timeRemote • United StatesMid-LevelSenior💰 $0 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in hardware installation and technical support within the healthcare field, with strong problem-solving and communication skills to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Hardware InstallationTechnical TroubleshootingCustomer Service ExperienceNetworking KnowledgeInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Digital Screen MaintenanceWi-Fi TroubleshootingEquipment SetupSoftware UpdatesField Service Management

Soft Skills

Problem-SolvingCritical ThinkingProfessionalismStress ManagementRelationship Building

Tools & Technologies

Field Service Management AppDigital Exam-Room ScreensCable Raceway

Certifications & Qualifications

Active Driver's License

Industry Keywords

Healthcare Field ServiceTechnical SupportCustomer InteractionInstallation ProcessesClient Account Management

About the role

Key responsibilities & impact

Report directly to the Regional Service Manager
Install, exchange, and replace Health Monitor Network’s digital exam-room screens and TVs, including cable raceway
Set up equipment according to established procedures and return equipment through the predefined RSM process
Provide physical maintenance and software updates for digital screens and TVs
Manage connectivity and troubleshoot Wi-Fi continuity, signal strength, and other network-related issues
Collaborate with internal network operations teams and external vendors to identify root causes and implement solutions
Train physician office staff on screen utilization, content management, and related technologies
Build and maintain positive relationships with physician offices and schedule appointments
Identify growth opportunities within existing client accounts and collaborate with sales representatives
Maintain detailed records of customer interactions, installations, and troubleshooting steps
Document recurring issues and submit deliverables through a field service management app
Collaborate with internal teams to improve customer experience and installation processes
Travel extensively within Illinois and Indiana

Requirements

What you’ll need

Associate degree or a combination of education and experience, preferably in a technical field
Proven experience in a customer service and/or technical role, ideally involving hardware installation or support
Experience in healthcare field service, maintenance, electrical, technical work, or IT is highly beneficial
Superior interpersonal and communication skills, both written and verbal
Strong problem-solving and critical-thinking abilities, including technical troubleshooting skills
Ability to handle stressful situations with composure and professionalism
Basic understanding of networking and hardware components is a plus
An active and unrestricted driver's license is required
Extensive daily travel (minimum 75%) within the assigned territory
Ability to frequently sit, stand or walk for extended periods of time
Ability to perform moderate lifting, up to 30 pounds