Health Monitor Network

Network Technician

• Report directly to the Regional Service Manager
• Install, exchange, and replace Health Monitor Network’s digital exam-room screens and TVs, including cable raceway
• Set up equipment according to established procedures and return equipment through the predefined RSM process
• Provide physical maintenance and software updates for digital screens and TVs
• Manage connectivity and troubleshoot Wi-Fi continuity, signal strength, and other network-related issues
• Collaborate with internal network operations teams and external vendors to identify root causes and implement solutions
• Train physician office staff on screen utilization, content management, and related technologies
• Build and maintain positive relationships with physician offices and schedule appointments
• Identify growth opportunities within existing client accounts and collaborate with sales representatives
• Maintain detailed records of customer interactions, installations, and troubleshooting steps
• Document recurring issues and submit deliverables through a field service management app
• Collaborate with internal teams to improve customer experience and installation processes
• Travel extensively within Illinois and Indiana

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Network Service Technician