Account Coordinator – Team Lead

Health Plans, Inc.

. Assist the Vice President of Client Services, Director of Client Services, and Account Managers with plan implementation for new clients .

Posted 10/4/2026full-timeRemote • Nevada • United StatesSenior💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, effective communication skills, and the ability to coordinate and supervise teams while managing client service operations. Proficient in multitasking and maintaining confidentiality in a fast-paced environment.

Highest-signal resume keywords

Client Services SupportTeam SupervisionProject CoordinationEffective CommunicationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportProject ManagementClaims ResolutionEducational Material ProductionPTO Tracking

Soft Skills

MultitaskingDetail OrientationAnalytical ThinkingConfidentiality MaintenanceIndependent and Team Work

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Healthcare Industry ExperienceClient Account ManagementEmployee Benefit FairsPlan ImplementationService Issue Resolution

About the role

Key responsibilities & impact

Assist the Vice President of Client Services, Director of Client Services, and Account Managers with plan implementation for new clients
Assist with overall servicing of account issues for existing clients and brokers
Coordinate implementation of new groups
Produce and compile educational materials
Resolve claims and service issues
Provide administrative support to the Client Services department
Communicate plan design changes, renewal changes, and other relevant information to internal staff
Supervise and train the Account Coordinator team
Assign projects to the Account Coordinator team
Report escalations with the Director and Vice President of Client Services
Identify areas of opportunity and concern with the team
Track PTO and maintain a PTO tracker
Coordinate PTO approvals for Client Services staff, including Account Executives, Account Managers, and Account Coordinators
Serve as the in-house client contact when the Account Manager and Client Service Representative are unavailable

Requirements

What you’ll need

High School Diploma or equivalent
Two or more years’ related work experience
Flexible schedule in order to participate in employee benefit fairs as requested
Must be able to travel within the New England area as required to participate in employee benefit fairs
Ability to coordinate with management as effectively as with subordinates
Ability to multitask efficiently and accurately
Ability to prioritize and multitask effectively
Communicates effectively, both verbally and in writing
Ability to work both independently and as a member of the team
Ability to anticipate and understand systems interactions
Must be detailed, analytical and accurate
Recognize the need for follow-thru and follow-up
Ability to work within specified timeframe and meet deadlines
Recognize and maintain confidentiality of work materials as appropriate
Proficient in Microsoft Office, including Word, Excel, Outlook and PowerPoint
Experience in healthcare industry a plus

Benefits

Comp & perks

Flexible schedule to participate in employee benefit fairs
100% remote work option
Reasonable accommodations for qualified individuals with disabilities
EEO – M/F/D/V employer