Health Plans, Inc.

Account Manager

• Assist the Vice President of Client Services, Director of Client Services, and Account Managers with plan implementation for new clients
• Assist with overall servicing of account issues for existing clients and brokers
• Coordinate implementation of new groups
• Produce and compile educational materials
• Resolve claims and service issues
• Provide administrative support to the Client Services department
• Communicate plan design changes, renewal changes, and other relevant information to internal staff
• Supervise and train the Account Coordinator team
• Assign projects to the Account Coordinator team
• Report escalations with the Director and Vice President of Client Services
• Identify areas of opportunity and concern with the team
• Track PTO and maintain a PTO tracker
• Coordinate PTO approvals for Client Services staff, including Account Executives, Account Managers, and Account Coordinators
• Serve as the in-house client contact when the Account Manager and Client Service Representative are unavailable

Account Coordinator – Team Lead